Welsh Speaking Client Service Consultant

3 weeks ago

Cardiff, Cardiff, United Kingdom City & Guilds Group Full time

Welsh Speaking Customer Service Advisor

Are you enthusiastic about providing outstanding customer support?

Do you possess fluency in Welsh?

Join a reputable organization with a legacy spanning over 140 years. Become a part of City & Guilds, a company founded in 1878.

Role Summary: In the capacity of a Customer Service Advisor, you will assist various stakeholders including centers, employers, learners, and external partners through phone and email communication, ensuring a superior customer experience. This position emphasizes achieving resolution on the first contact whenever feasible.

Benefits We Provide:

Permanent Employment: Enjoy the security of a stable position. Exceptional Benefits: Access to private medical insurance, life coverage, group income protection, enhanced pension contributions, and a variety of additional voluntary benefits. Extensive Training: Participate in comprehensive training to excel in your responsibilities. Supportive Work Environment: Experience a friendly atmosphere at our offices.

If you are a self-assured individual who adapts quickly and excels in delivering exceptional customer service, we would be eager to connect with you. Join our committed team.

Our top advisors come from diverse backgrounds; whether you have experience in customer service or are transitioning from fields such as retail, hospitality, or tourism, we welcome your application.

These are bilingual positions, requiring proficiency in both spoken and written Welsh and English. This role is full-time, with a commitment of 35 hours per week.

The Customer Service Advisor position is full-time, requiring 35 hours per week across five days. You will work shifts between 8 am and 6 pm, primarily Monday to Friday, with the expectation of flexibility to work one weekend day if necessary.

City & Guilds is committed to being a Disability Confident employer. We encourage you to inform us if you need any support or adjustments during the interview process and if successful, any accommodations required in your role.

Appointments will be made based on merit.

We believe that diversity and inclusion enhance our organization, and it is the responsibility of everyone at City & Guilds Group to uphold these values. We particularly encourage applications from underrepresented communities.

Experience Level: Entry Level

Salary: £23,920

Type of Employment: Permanent

Work Schedule: Full-time

About Us:

Our mission is to empower individuals with the skills and opportunities necessary for success. We assist nearly five million people annually in developing skills that facilitate employment and career advancement.

Through our assessment and credentialing services, corporate learning, and technical training offerings, we collaborate with our clients to deliver work-based learning programs that enhance competency and improve prospects for individuals and organizations alike.

At the core of our operations is the City & Guilds Foundation, which amplifies our mission by addressing barriers to employment and advocating for future job opportunities.

Founded in 1878, we are uniquely positioned to understand the evolving landscape of work and learning, continually adapting to provide relevant skills for the future workplace.

Our success is driven by our workforce, and we are dedicated to offering equal opportunities to all employees while valuing diversity within our inclusive culture.

What We Offer:

We provide a chance to work in an innovative and leading organization, with opportunities to enhance your skills and explore new ones.

Our benefits package typically includes a competitive salary, 25 days of annual leave (for full-time roles), private medical insurance, life assurance, group income protection, enhanced pension contributions, and various voluntary benefits.

The health and well-being of our employees are paramount, and we offer numerous resources to support mental health and overall wellness.

We also provide access to a comprehensive Employee Assistance Programme (EAP).

Please note: We are unable to provide visa sponsorship for this position. Candidates must have existing eligibility to work in the UK.

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