Welsh Speaking Customer Support Specialist
4 weeks ago
Job Overview:
We are looking for a passionate and committed Welsh Speaking Customer Support Specialist to join our Customer Management Team at Pertemps Managed Solutions. Your role will be pivotal in ensuring that our customers receive outstanding service and have a positive experience when interacting with our organization.
Key Responsibilities:
- Address a variety of customer inquiries received by the organization, adhering to established customer service standards and utilizing appropriate systems to manage these inquiries effectively.
- Execute a range of customer transactions, such as processing applications and licenses, ensuring accurate data entry and processing in relevant systems.
- Serve as a role model for exceptional customer care in all our operations, maintaining the highest standards of service. Collaborate with the team to enhance service quality by contributing to the development of new systems and processes, fostering a culture of continuous improvement.
- Work collaboratively as part of the Customer Management Team, aiming to evolve the role and assist our organization in becoming a premier provider of customer service within the public sector.
- Language Proficiency: Fluency in Welsh is mandatory.
- Outstanding customer service abilities with a commitment to delivering first-rate service to all customers.
- Strong interpersonal skills that enable effective and professional communication with both internal and external stakeholders.
- Understanding of the principles related to personal data handling and security policies concerning financial information.
- Experience in a multi-channel Customer Management Team, with familiarity in various Microsoft applications, including Customer Relationship Management (CRM) systems.
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