Welsh Speaking Customer Care Specialist
3 weeks ago
Job Overview:
We are looking for a passionate and committed Welsh Speaking Customer Care Specialist to join our Customer Management Team at Pertemps Managed Solutions. Your role will be pivotal in ensuring that our clients receive outstanding service and have a positive experience when interacting with our organization.
Key Responsibilities:
- Address a variety of customer inquiries that come into the organization, adhering to established customer service protocols and utilizing appropriate systems to manage inquiries effectively.
- Execute a range of customer-related transactions, such as processing applications and licenses, ensuring precise data entry and management in relevant systems.
- Serve as a role model for exceptional customer service across all operations, maintaining the highest standards of service delivery. Collaborate with the team to enhance service quality by contributing to the development of new systems and processes, fostering a culture of ongoing improvement.
- Adapt flexibly as a member of the Customer Management Team, striving to evolve the role and assist our organization in becoming a premier provider of customer service within the public sector.
- Language Proficiency: Fluency in Welsh is mandatory.
- Outstanding customer service abilities with a commitment to delivering top-notch service to all clients.
- Strong interpersonal skills that enable effective and professional communication with both internal and external stakeholders.
- Understanding of the principles related to personal data handling and security policies concerning financial information.
- Experience in a multi-channel Customer Management Team with familiarity in various Microsoft applications, including Customer Relationship Management (CRM) systems.
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