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Customer Service Operations Leader

2 months ago

StokeonTrent, Stoke-on-Trent, United Kingdom Logic Resourcing Ltd Full time £40,000

Are you skilled in mentoring and developing team members to enhance their capabilities? Logic Resourcing Ltd is seeking a Customer Service Operations Leader who can showcase these abilities and elevate a team of field agents to new heights.

Benefits Include:

  • Company Vehicle / Vehicle Allowance (£4,000)
  • Flexible Work Arrangement (3 days in the office / 2 days remote after initial period)
  • Opportunity to join a family-run organization that values trust and teamwork.
  • Work-life balance with a generous leave policy.

As the Operations Leader, you will be stationed at the company's headquarters and will oversee the performance management of a team comprising up to 15 field agents.

Key Responsibilities:

  • Conducting Performance Evaluations
  • Facilitating Training and Development Programs

Additional Benefits:

  • 25 Days Annual Leave + Public Holidays
  • Social Gatherings Throughout the Year
  • Office Closure During Holiday Season
  • Company Sick Leave Policy
  • Mental Health Support Initiatives

This position is ideal for candidates with experience in roles such as Customer Service Supervisor, Customer Service Manager, Administration Team Manager, Sales Manager, Sales Team Leader, or Performance Manager.