Customer Service Team Lead
15 hours ago
As a Customer Team Leader at Well Pharmacy, you will be responsible for managing a team of customer advisors, providing day-to-day assistance, and serving as an escalation point for complex queries and complaints.
Main Responsibilities:
- Recruit, onboard, train, coach, and upskill customer advisors.
- Measure and report on key customer service metrics and targets.
- Collaborate with the Customer Manager to identify and analyze data and trends.
- Support continuous improvement efforts by using data, feedback, and incidents to drive changes.
- Communicate with GP surgeries, develop processes, and build strong relationships.
- Respond to customer questions, concerns, feedback, and compliments.
- Work with other areas of the business to develop a greater understanding and knowledge.
Key Requirements:
- Experience in a contact centre Customer Service Team.
- Strong written and verbal English.
- Management/leadership experience is preferred but not essential.
Problem Solving & Change:
- Complete root cause analyses and provide feedback to the Operations/Development Teams.
- Support the drive for continuous improvement using data, feedback, and incidents.
- Plan team workload and priorities up to 12 months in advance.
Well Pharmacy is an equal opportunities employer and welcomes applications from all qualified candidates.
-
Customer Service Representative
4 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom TEAM Full timeAbout the RoleA leading online car leasing company in the UK is seeking a Customer Service Advisor to join their team in Stoke-on-Trent.Key ResponsibilitiesProvide exceptional customer service and support to clientsRespond to customer inquiries and resolve issues in a timely and professional mannerWork collaboratively with the team to achieve sales and...
-
Customer Service Representative
4 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom TEAM Full timeAbout the RoleA leading online car leasing company in the UK is seeking a Customer Service Advisor to join their team in Stoke-on-Trent.Key ResponsibilitiesProvide exceptional customer service and support to clientsRespond to customer inquiries and resolve issues in a timely and professional mannerWork collaboratively with the team to achieve sales and...
-
Customer Service Team Lead
3 days ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Well Pharmacy Full timeJob SummaryWe are seeking a highly skilled Customer Team Lead to join our team at Well Pharmacy. As a key member of our customer service team, you will be responsible for managing customer advisors, providing day-to-day assistance, and ensuring that customer advisors meet key service metrics.Main ResponsibilitiesRecruit, onboard, train, coach, and upskill...
-
Customer Service Team Lead
2 days ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Well Pharmacy Full timeJob SummaryWe are seeking a skilled Customer Team Lead to join our team at Well Pharmacy. The successful candidate will be responsible for managing customer advisors, providing day-to-day assistance, and measuring customer service metrics.Main ResponsibilitiesRecruit, onboard, train, coach, and upskill customer advisors.Provide support to advisors and serve...
-
Customer Service Representative
4 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Candidate Source - TEAM Full timeCustomer Service Advisor OpportunityWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our sales team, you will be responsible for progressing lease vehicles through the sales process, ensuring a seamless customer experience.Key Responsibilities:Requesting proofs from customers...
-
Customer Service Representative
4 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Candidate Source - TEAM Full timeCustomer Service Advisor OpportunityWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our sales team, you will be responsible for progressing lease vehicles through the sales process, ensuring a seamless customer experience.Key Responsibilities:Requesting proofs from customers...
-
Customer Service Lead
5 days ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom The Co-operative Group Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Team Leader. As a key member of our store team, you will be responsible for delivering exceptional customer service, leading and developing your team, and ensuring the smooth operation of the store.Key ResponsibilitiesProvide friendly and welcoming...
-
Senior Customer Service Lead
5 days ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom WALLACE HIND SELECTION LIMITED Full timeSenior Customer Service ExecutiveWe are seeking an experienced and confident Customer Service Advisor to play a key part in maintaining our high customer service standards. The successful candidate will be responsible for resolving customer issues in a timely and professional manner.Key Responsibilities:Provide exceptional customer service and support to our...
-
Customer Team Leader
3 days ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Workingmums Full timeCustomer Team Leader Job DescriptionWe are seeking a Customer Team Leader to join our team at Co-op. As a Customer Team Leader, you will be responsible for leading the store team, coaching and supervising Customer Team Members, and delivering great customer service.Key Responsibilities:Lead the store team and ensure a positive and inclusive work...
-
Customer Team Leader
3 days ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom fish4.co - Jobboard Full timeCustomer Team Leader Job DescriptionWe are seeking a Customer Team Leader to join our team at Co-op. As a Customer Team Leader, you will be responsible for leading the store team, coaching and supervising Customer Team Members, and delivering great customer service.Key Responsibilities:Lead the store team and ensure a positive and inclusive work...
-
Customer Team Leader
3 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Co-op Digital Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Team Leader to join our team at Co-op Digital. As a Customer Team Leader, you will be responsible for leading the store team, coaching and supervising our Customer Team Members, and delivering great customer service.Key ResponsibilitiesLead the store team and ensure a positive and inclusive...
-
Customer Team Leader
3 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Co-op Digital Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Team Leader to join our team at Co-op Digital. As a Customer Team Leader, you will be responsible for leading the store team, coaching and supervising our Customer Team Members, and delivering great customer service.Key ResponsibilitiesLead the store team and ensure a positive and inclusive...
-
Customer Service Coordinator
1 week ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom The Co-operative Group Full timeJob Title: Customer Service CoordinatorWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Coordinator. As a key member of our store team, you will be responsible for providing exceptional customer service, leading by example, and contributing to the overall success of our store.Key...
-
Customer Service Coordinator
1 week ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom The Co-operative Group Full timeJob Title: Customer Service CoordinatorWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Coordinator. As a key member of our store team, you will be responsible for providing exceptional customer service, leading by example, and contributing to the overall success of our store.Key...
-
Customer Service Coordinator
5 days ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom fish4.co - Jobboard Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Team Leader. As a key member of our store team, you will be responsible for delivering exceptional customer service, leading and developing your team, and ensuring the smooth operation of the store.Key ResponsibilitiesProvide friendly and welcoming...
-
Customer Service Representative
1 week ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Anderson Wright Consulting Full timeCustomer Service Advisor OpportunityWe are working with a leading company to find exceptional Customer Service Advisors to join their team. The company offers ongoing training and career progression, making it an ideal time to get on board and contribute to their success.Key Responsibilities:Provide exceptional customer service to clientsWork collaboratively...
-
Customer Service Representative
3 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Anderson Wright Consulting Full timeCustomer Service Advisor OpportunityWe are working with a leading company to find exceptional Customer Service Advisors to join their team. The company offers ongoing training and career progression, making it an ideal time to get on board and contribute to their success.Key Responsibilities:Provide exceptional customer service to clientsWork collaboratively...
-
Customer Service Representative
3 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Anderson Wright Consulting Full timeCustomer Service Advisor OpportunityWe are working with a leading company to find exceptional Customer Service Advisors to join their team. The company offers ongoing training and career progression, making it an ideal time to get on board and contribute to their success.Key Responsibilities:Provide exceptional customer service to clientsWork collaboratively...
-
Customer Service Representative
1 week ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Anderson Wright Consulting Full timeCustomer Service Advisor OpportunityWe are working with a leading company to find exceptional Customer Service Advisors to join their team. The company offers ongoing training and career progression, making it an ideal time to get on board and contribute to their success.Key Responsibilities:Provide exceptional customer service to clientsWork collaboratively...
-
Sales Team Lead
3 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Scope Personnel Full timeJob Title: Assistant Sales ManagerWe are seeking a highly motivated and experienced Assistant Sales Manager to join our team at Scope Personnel. As a key member of our sales team, you will be responsible for leading and developing a high-performing sales team to achieve sales targets and deliver exceptional customer service.Key Responsibilities:Manage and...