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Receptionist / Patient Access Coordinator
2 months ago
About the Role
Primary Care Careers is seeking a highly skilled and organized Receptionist / Care Navigator to join our front-of-house team. As a Receptionist / Care Navigator, you will play a vital role in ensuring the smooth operation of our medical center, providing exceptional patient care and support.
Key Responsibilities
- Greet and direct patients, ensuring a warm and welcoming experience.
- Manage appointment bookings, ensuring efficient scheduling and minimal wait times.
- Process prescriptions, letters, and other patient documents with accuracy and attention to detail.
- Handle patient inquiries, concerns, and complaints in a professional and empathetic manner.
- Support the on-duty team, providing assistance as needed to ensure seamless operations.
- Answer phone calls promptly, providing excellent customer service.
Requirements
- Excellent communication and interpersonal skills, with a clear and polite telephone manner.
- Ability to work in a confidential and discreet manner, respecting patient confidentiality at all times.
- Experience working with the general public, being sensitive and empathetic in distressing situations.
- Confidence to work as part of a team and ability to think on your feet.
- Strong IT and administration skills, with proficiency in relevant software and systems.
What We Offer
- A dynamic and supportive work environment, with opportunities for professional growth and development.
- A competitive salary and benefits package, including the NHS Pension Scheme.
- Annual leave: minimum 28 days (not including bank holidays) - pro rata for part-time and enhancements for long service.
- Enhanced maternity terms and a range of other benefits.
About Us
Primary Care Careers is a leading provider of primary care services, with a strong commitment to delivering high-quality patient care and support. We are a training practice, actively involved in our local PCN, and offer a range of benefits and opportunities for our staff.
