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Customer Experience Manager
2 months ago
As a Store Manager at Card Factory, you will be responsible for driving the success of our stores by delivering commercial growth and developing a team culture that puts the customer at the heart of everything we do.
Key Responsibilities- Store Operations: You will have overall responsibility for the running of the store, focusing on customer experience, colleague development, and delivering commercial growth in line with our business strategy.
- Colleague Development: You will coach, train, and develop colleagues within your store, harnessing their strengths and building on development areas.
- Team Leadership: You will be proactive in recruiting a team of Assistant Managers, Team Leaders, and Sales Assistants that reflect our values, behaviors, and required skill set to meet our business needs.
- Commercial Decision Making: You will make commercial decisions around stock availability and merchandising.
- Stakeholder Engagement: You will actively seek contact with key stakeholders to gain a wider understanding of the business.
- Performance Feedback: You will provide constructive and beneficial feedback to the store team, District, and Regional Managers around store performance and business opportunities to encourage continual growth.
- You will be passionate about celebrating our customers' life moments.
- You will have previous experience as a store manager within a retail environment working collaboratively with wider stakeholders across the business.
- You will have experience in leading and developing a team of colleagues.
- You will be prepared to work towards KPIs in a fast-paced environment.
Card Factory is the UK's leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland.
We offer a wide range of benefits to support your physical, mental, and financial well-being.
- Colleague Discount: 25% Card Factory colleague discount in-store and online.
- Financial Wellbeing Support: Financial Education Tools, Salary Advance.
- Seasonal Incentive Schemes: Opportunities to earn extra income.
- Retail Management Apprenticeship Programmes: Access to a virtual internal network for learning together.
- Discounts: Discounts across 100's of UK retailers.
- Employee Assistance Programme: Access to tools to support mental, physical, and financial wellbeing.
- Enhanced Family Leave: Support for your family.
