Head of Client Projects and Partnerships

3 days ago

London, Greater London, United Kingdom LADbible Group Full time

About LADbible Group

LADbible Group is a leading global publisher that redefines entertainment and news for a social generation. Our community engages with our content, spanning editorial, video, documentary, and live, reaching 1 billion people each month. We use major platforms to rapidly rise as one of the world's largest publishers.

Role Overview

The Head of Client Projects and Partnerships will play a pivotal role in driving future revenue growth and client satisfaction and retention. Sitting within the Commercial Team SLT, the individual will focus on achieving ambitious revenue targets via strategic growth, relationship-building, and increasing client loyalty and retention.

Key Responsibilities

  • Lead and manage a team of Group Account Directors who oversee client-facing teams of Account Directors, Managers, and Traffic Managers to offer a first-class end-to-end client experience to all partners.
  • Develop and execute strategies to strengthen client relationships and drive long-term meaningful partnerships.
  • Develop and nurture relationships with C-suite executives to deepen partnerships and unlock new business opportunities.
  • Create an environment and objectives that focus on client satisfaction and retention metrics to ensure needs and expectations are met and exceeded.
  • Reduce the annual churn by developing multi-year deals and strategies to increase client loyalty and retention. Explore the potential to introduce an annual Net Promoter Score (NPS) to track client sentiment towards LADbible Group.
  • Oversee the financial performance of projects, ensuring profitability and cost-effectiveness.
  • Lead the internal resource trafficking team to effectively book and allocate creative resources across projects pre and post IO.
  • Identify opportunities for department growth and expansion, including new business development, as well as the launch of new products and capabilities.
  • Work with senior leads across the business to evaluate and enhance internal processes to improve efficiency, quality, and scalability.

Requirements

  • A social-first and/or digital background in a Senior Leadership position, with proven experience in project management, leading large integrated partnerships and budgets.
  • Experience with commercial management, including financial budgeting and reporting.
  • Strong leadership skills with a passion for managing and developing high-performing teams and working at speed.
  • Ability to thrive in a fast-paced, dynamic environment and manage multiple projects simultaneously.
  • Strong legal and contracting knowledge relating to custom content and integrated media partnerships.
  • Passionate about youth culture and being informed of industry trends and best practices.
  • Demonstrate a proactive approach to identifying opportunities, addressing challenges, and driving results.

Work Environment

LADbible Group has implemented a blended working model, where the majority of departments work in the office three days a week.

Equal Opportunities Employer

LADbible Group is an equal opportunities employer, committed to creating a diverse group at all levels of the company. We welcome applications from all members of the community and strive to build a workforce that reflects our audience.

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