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Medical Secretary

2 months ago

Gloucester, Gloucestershire, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time
Job Title: Medical Secretary

Gloucestershire Hospitals NHS Foundation Trust is a leading healthcare provider in the UK, offering a wide range of services to patients and staff. We are seeking a highly motivated and organized Medical Secretary to provide administrative support to the medical staff and their supporting team.

About the Role

The Medical Secretary will play a crucial role in ensuring the smooth operation of our services. This will include providing a comprehensive secretarial and administrative service, ensuring excellent communication with patients, relatives, general practitioners, and other hospital staff.

Main Responsibilities
  • Provide a comprehensive secretarial and administrative service to the medical staff and their supporting team.
  • Provide cover for colleagues in their absence to maintain service levels.
  • Ensure excellent communication is provided to patients, relatives, general practitioners, and other hospital staff.
  • Ensure all clinics are used to their full capacity and that any vacant slots are fully utilized and acted upon.
  • Regularly inform the secretarial supervisor about progress and flag any issues that may impact service delivery.
  • Manage the pathway for patients referred under the two-week wait, ensuring they are monitored to minimize/avoid breach.
  • Carry out regular review and administrative validation of the clinician's return outpatient wait list.
  • Support the achievement of Trust performance by ensuring administrative standards are met, typing times, test results passed to clinician, and any potential 52-week breaches are escalated to the clinician, secretarial supervisor, or AGM/DGM to avoid breach.
  • Ensure all clinic cancellations/alterations are dealt with efficiently and in line with the Trust's 8-week annual/study leave policy.
Person Specification
  • Essential:
    • GCSE grade C or above (or equivalent) in literacy and numeracy.
    • IT experience of Microsoft Office packages.
  • Desirable:
    • Typewriting/word processing RSA Level 3 or equivalent practical experience.
    • NVQ in Administration level 2.
Experience
  • Essential:
    • Appropriate experience in a hospital or office environment.
  • Desirable:
    • Experience of working as a secretary.
    • Understanding and previous experience in medical terminology.
Knowledge/Skills
  • Essential:
    • Able to prioritize own workload and that of others as appropriate.
    • Personally resilient and able to manage complexity and work in an ambiguous or changing environment.
    • Excellent presentational, communication, and interpersonal skills.
    • IT capable to ensure proficient use of hospital computer systems.
    • Self-motivated and able to work under own initiative and prioritize workload.