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People Services Coordinator

2 months ago

Manchester, United Kingdom THE BANK OF NEW YORK MELLON CORPORATION Full time
{"title": "People Services Administrator", "description": "Job Summary

BNY Mellon is seeking a highly organized and detail-oriented People Services Administrator to join our team in Manchester. This role will provide administrative support to our People team, ensuring the smooth operation of our employee services.

Key Responsibilities
  • Provide first-line support for employee inquiries via our knowledge management system
  • Triage and escalate complex issues to experienced representatives
  • Produce and dispatch employee correspondence in a timely manner
  • Assist with payroll, benefits, and employee self-service system changes
  • Support employee lifecycle events, including onboarding and offboarding
  • Liaise with benefit providers to resolve queries
  • Track employee benefit eligibility and report to Payroll and Finance
Requirements
  • Excellent organizational skills with the ability to work under pressure
  • Experience working in a customer service environment with strong client orientation skills
  • Strong attention to detail and high level of accuracy
  • Ability to communicate professionally at all levels
  • Experience working in a team environment with a flexible and adaptable approach
About BNY Mellon

BNY Mellon is a leading global financial services company with a rich history of innovation and excellence. We offer a dynamic and inclusive work environment, with a strong culture of diversity and inclusion. Our benefits package is highly competitive, with a focus on employee wellbeing and career development.

", "lang_code": "en-US"}