Helpdesk Support Technician

1 week ago


Sidcup, Greater London, United Kingdom Michael Page Technology Full time
Job Summary

We are seeking a highly skilled IT Support Specialist to join our team at Michael Page Technology. As an IT Support Specialist, you will be responsible for providing internal helpdesk support for all software and hardware queries from users, as well as carrying out installation and distribution of software and operating systems.

Key Responsibilities
  • Provide technical support and assistance to internal users on software and hardware-related issues
  • Install and configure software and operating systems on desktops and laptops
  • Set up and configure new desktops and laptops for users
  • Perform daily and periodic network and desktop housekeeping checks and maintenance
  • Investigate and diagnose technical issues and escalate to external IT providers as necessary
  • Assist in the development and maintenance of IT documentation and procedures
  • Collaborate with the IT Manager to ensure the security and integrity of IT systems and data
  • Provide training and support to staff on IT software and technical matters
  • Provide ad-hoc support and advice to clients as directed
  • Contribute to the development and implementation of IT strategic objectives
  • Ensure compliance with the General Data Protection Regulation (GDPR) and other relevant data protection regulations
Requirements
  • Strong technical knowledge of software and hardware systems
  • Excellent problem-solving and analytical skills
  • Ability to work effectively in a team environment
  • Excellent communication and interpersonal skills
  • Ability to maintain confidentiality and handle sensitive information
  • Knowledge of IT security best practices and procedures
  • Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional development and growth
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance


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