ICT Senior Technical Support Specialist

7 days ago

York, York City, United Kingdom OneAdvanced Full time

Job Summary

We are seeking an experienced Senior Technical Support Specialist to join our Network Operations Centre (NOC) providing 24/7 infrastructure monitoring and technical support to our customers.

Key Responsibilities

  • Provide 1st and 2nd line technical support and fixes to infrastructure events and end users
  • Offer front-line advice and service to all end-users on software and hardware related problems out of hours for any 24/7 customers
  • Effectively perform Windows patching using strong attention to detail and analytical thinking skills
  • Troubleshoot issues across networking, desktop, mobile and other IT infrastructure systems using a methodical and logical approach
  • Experience of using monitoring tools and management of alerts
  • Good knowledge of enterprise-level IT systems and services

What We Offer

  • Wellbeing focused – Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral
  • Annual Leave – 25 days of annual leave, plus public holidays and the ability to buy additional days
  • Employee Assistance Programme – Free advice, support, and confidential counselling available 24/7 through Care First
  • Endometriosis Friendly Employer - We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace
  • Development Programmes – From Future Managers to Leadership Training, our development programmes help you get where you need to go
  • Performance Bonus – Our Group-wide bonus scheme enables you to reap the rewards of your success
  • Financial wellbeing - We understand as well as your mental wellbeing, your financial wellbeing is really important
  • Pension Scheme – Our plan with Scottish Widows offers 5% matched contribution by the company
  • Income protection insurance – Providing you with support and assistance when you need it most
  • Performance & Talent – Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self
  • Making a Difference – we provide opportunities to help our people make a difference to the causes they care about
  • Volunteering Time – Our volunteering leave scheme allows you to use your time to help those who need it
  • Pennies from Heaven – donate the pennies from your pay check to help make a difference without lifting a finger

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