Customer Service Representative

6 days ago


Tamworth, Staffordshire, United Kingdom Pertemps Bond Full time

About the Role

Pertemps Bond is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities

  • Respond to customer inquiries in a timely and professional manner, providing solutions to their queries and concerns.
  • Log customer interactions onto our in-house systems, ensuring accurate and up-to-date records.
  • Perform data entry tasks, maintaining the integrity and accuracy of our customer database.
  • Liaise with our engineering team to resolve customer issues and provide support.
  • Create new customer accounts, ensuring seamless onboarding and a positive experience.

Requirements

  • Excellent communication skills, both written and verbal, with a confident telephone manner.
  • Previous experience in an office-based role, with a strong understanding of customer service principles.
  • Proficiency in computer software and systems, with the ability to learn new technologies quickly.
  • Strong problem-solving skills, with the ability to think critically and resolve complex issues.


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