Facilities Operations Specialist

3 weeks ago

Midlothian, United Kingdom JLL Full time

Join JLL and help shape a better future .

At JLL, our team is dedicated to transforming the real estate landscape through exceptional services, expert advice, and innovative technology. We are focused on attracting top talent and fostering an environment where individuals can flourish, build rewarding careers, and feel a sense of belonging. Whether you possess extensive experience in commercial real estate, technical trades, or technology, or you are eager to leverage your skills in a new sector, we invite you to become part of our mission to create a brighter path forward.

As a global leader in professional services and investment management, JLL specializes in real estate solutions. We partner with organizations worldwide to help them realize their goals related to property ownership, occupancy, and investment.

If you are ready to elevate your career, JLL offers the ideal professional environment. Here, you will have the opportunity to innovate alongside leading companies, apply your expertise to significant projects, and engage in transformative real estate initiatives. You will also cultivate lasting professional relationships by sharing diverse perspectives and drawing inspiration from industry leaders. We are committed to fostering opportunities and supporting you in maximizing your potential. Achieve your goals – join us at JLL.

Role Overview

Reporting directly to the Office Service Coordinator or Facilities Manager, the Facilities Operations Specialist plays a vital role in ensuring the seamless delivery of facilities management services within the building.

Key Responsibilities

  • Conducting regular inspections of the building to identify maintenance needs and documenting findings.
  • Collaborating with the Facilities Manager and Moves and Changes team to assess internal space requirements and facilitate team relocations.
  • Monitoring inventory levels of office supplies and consumables, placing orders as necessary.
  • Assisting with internal relocations in coordination with the Facilities Manager.
  • Supporting the maintenance of floor plans in collaboration with the Facilities Manager and Moves and Changes team.
  • Assisting in the organization of in-house and external events as required.
  • Coordinating with the Building Operations team to report any health and safety equipment issues and arrange for repairs.
  • Providing support to the Office Service Coordinator in vendor management and soft service operations.
  • Overseeing fire wardens and first aiders, scheduling necessary training and refresher courses.
  • Maintaining and reviewing manuals, handbooks, and guidance documents.
  • Covering receptionist duties as needed.
  • Understanding the primary responsibilities of meetings and events, supporting the M&E Specialist when necessary.
  • Managing daily mailroom operations, including deliveries and inquiries.
  • Familiarizing oneself with courier procedures and key external contacts.
  • Managing stock of mail-related supplies and placing orders when required.
  • Performing additional tasks and responsibilities as assigned.
  • Managing client ticket portals and providing support with the ticketing system.

Daily Responsibilities

Each day presents unique challenges, and we encourage you to demonstrate your creativity in all tasks.

Ideal Candidate Profile

  • Experience in a high-profile corporate setting.
  • Background in reception or hospitality is advantageous.
  • Proactive and hands-on approach, willing to assist team members.
  • Familiarity with facilities management processes is preferred.
  • Proficient in IT skills, including Outlook, Excel, and Word.
  • Professional demeanor with a friendly and welcoming attitude.
  • Strong attention to detail.
  • Ability to take initiative.
  • Excellent communication skills.
  • Strong organizational skills with the ability to prioritize a busy workload.
  • Essential background in customer service.

What We Offer

  • An entrepreneurial and inclusive culture where collaboration leads to success, both locally and globally.
  • A Total Rewards program that reflects our commitment to your career development, recognition, well-being, benefits, and compensation.
  • Opportunities to enhance your strengths and enjoy a fulfilling career filled with diverse experiences. Keep your ambitions in sight and envision where JLL can take you...

JLL Privacy Notice

At JLL, we take the protection of your personal information seriously. The data we collect is used solely for the recruitment process, and we ensure its security and confidentiality. For more information on how we handle your personal data, please refer to our Candidate Privacy Statement.

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