Talking Therapies Operations Manager

3 weeks ago


London, Greater London, United Kingdom Camden and Islington NHS Foundation Trust Full time

Position Overview

The individual in this role will be tasked with ensuring the efficient operational management of Talking Therapy services across the designated regions, focusing on the boroughs served by Camden and Islington NHS Foundation Trust. This includes overseeing financial and performance metrics in alignment with established key performance indicators.

Key Responsibilities

The successful candidate will:

  • Collaborate closely with service and Clinical Directors to establish a clear strategic vision for the Talking Therapy services, ensuring alignment with organizational development plans.
  • Maintain strong partnerships with Mental Health Leads across the boroughs, System Partners, and Heads of Service to foster service growth and enhance community mental health support.
  • Act as the senior manager responsible for the Lead Contractor role, ensuring compliance with operational standards.

Operational Duties

The role involves:

  • Leading the planning and enhancement of services in collaboration with key stakeholders.
  • Driving change management initiatives to implement service development strategies effectively.
  • Encouraging innovative approaches and providing guidance to staff for improved treatment delivery.
  • Participating actively in strategic development discussions.
  • Engaging proactively with system partners and GPs to ensure service offerings meet community needs.
  • Representing the service at various forums and keeping leadership informed of relevant developments.
  • Ensuring robust performance management and providing support to Heads of Service.
  • Directing and assisting Heads of Services in operational matters.
  • Ensuring compliance with statutory regulations and budgetary constraints.
  • Maintaining financial oversight in line with key performance indicators and assuring a viable Cost Improvement Programme.
  • Ensuring services meet care quality and performance standards.

About Camden and Islington NHS Foundation Trust

The partnership between Camden and Islington NHS Foundation Trust and other local entities is committed to enhancing mental health services since its inception. The successful candidate will thrive in a complex management environment and embody the Trust's core values:

  • Kindness
  • Respect
  • Collaboration
  • Simplicity
  • Empowerment
  • Diversity

Communication and Training

The role requires:

  • Facilitating effective communication within the service and with external partners.
  • Leading the development of communication strategies to enhance service visibility.
  • Establishing and maintaining relationships with external agencies to improve patient flow.
  • Promoting a positive image of the service through personal and team development.
  • Participating in ongoing training and development initiatives.

Qualifications and Experience

The ideal candidate will possess:

  • A master's degree or equivalent experience in a senior operational role.
  • Extensive knowledge of Talking Therapies and NHS operational frameworks.
  • Proven experience in managing teams and achieving performance targets.
  • Strong analytical skills and the ability to interpret complex data.
  • Experience in quality improvement methodologies and project management.

This position offers an opportunity to make a significant impact on mental health services within the community, ensuring that operational excellence is achieved and maintained.



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