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Project Manager Radiology Informatics Specialist
2 months ago
We are seeking a highly skilled Project Manager Radiology Informatics Specialist to join our team at Philips. As a key member of our Enterprise Diagnostic Informatics (EDI) Professional Services Team, you will be responsible for delivering high-quality projects that meet the needs of our customers in the UK and Ireland.
Key Responsibilities- Gaining knowledge and familiarity with customers and their environments within the assigned geography, including project leaders, influencers, IT policies, and constraints.
- Understanding customer needs and Philips' solutions implemented using accepted project methodologies such as PRINCE2.
- Improving customer satisfaction as measured by the Net Promoter Score (NPS).
- Assisting in setting clear delivery expectations before customer order signature, in close liaison with the EDI sales consultant and Account management Teams.
- Providing and delivering clear project documentation in line with PRINCE2 / SOLID project methodology.
- Managing the customer acceptance process and assisting with the EDI revenue recognition process by providing tracking and feedback as required.
- Providing project management and leading a Project Team so that these expectations are met or exceeded.
- Closing and handing over the project to the Incident Support Services team so that regular maintenance operations can take place inside the agreed SLA.
- Providing timely communications to the customer about project status.
- Providing timely communications to the Philips management team about project status.
- Ensuring Projects are managed through the Philips Project Management tools and MS Office applications.
- Ensuring that customers have sufficient information to enable them to deal with Philips in an efficient and cost-effective manner.
- Collecting Voice of Customer (VoC) input.
You will be part of the EDI Professional Services Team, supporting the solutions installations deployed throughout the UK & Ireland, providing applications consultation and workflow expertise to customers. You will report into the Radiology Informatics Delivery Manager.
Requirements- Experience of Hospital Software Projects, specifically RIS, PACS, VNA, Digital Pathology or Imaging Software.
- Strong team player who will act on behalf of Philips in EDI projects.
- Superb project management skills, including ability to multi-task, using accepted project methodologies such as PRINCE2.
- Demonstrated acumen for understanding IT products and network environments.
- Clear driving license and willingness to travel extensively.
At Philips, we value that our people can be healthy and do well and that you feel cared for and listened to. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive benefits, a flexible work schedule, and access to regular local health & well-being focused activities.
This is in addition to:
- A competitive salary, annual bonus, and company car, or car allowance.
- Access to a wide variety of flexible company benefits, including matched pension contributions, and the option to purchase additional holiday.
- Philips University is available to all employees for learning and development opportunities.
- 25 days holiday allowance from the beginning, plus bank holidays.
- Family-friendly policies which offer enhanced maternity and paternity schemes.
- The Philips Employee Shop which allows employees to buy Philips products at discounted prices.
- An Employee Assistance Program is available for all Philips employees and their families. As well as being a confidential support line, it also offers practical financial and life management advice 24/7 and is completely confidential.
In the UK, we are recognised as a Disability Confident employer and are proud to be part of the Armed Forces Covenant & Mental Health at Work Commitment. We welcome all applicants including those from minority backgrounds, LGBTQIA+ and individuals living with a disability.
Because we are at our best when you are, you can safely share any reasonable tools or adjustments needed during our recruitment process and beyond.
