IT Support Specialist

2 weeks ago


Gloucestershire, United Kingdom Investigo Full time
Position Overview:

We are seeking a skilled Desktop Support Technician to provide exceptional technical assistance and support to our users. This role involves managing and troubleshooting various desktop environments and ensuring optimal performance of IT systems.

Key Responsibilities:

  • Device Management: Utilize Microsoft Endpoint Configuration Manager (MECM) for effective management of devices.
  • Automated Deployment: Implement automated deployment strategies to streamline processes.
  • Operating Systems: Demonstrate proficiency in managing Microsoft Windows 10 & 11 Enterprise x64.
  • Microsoft 365 Applications: Provide support and guidance on Microsoft 365 tools, including OneDrive.
  • Remote Support: Offer remote troubleshooting and assistance to users as needed.
  • Printer Management: Maintain and set up networked printers efficiently.
  • Software Deployment: Oversee software deployment and asset management activities.
  • Access Control: Manage NTFS folder and file permissions to ensure security.
  • Hardware Knowledge: Possess a broad understanding of desktop hardware components.
  • Technical Expertise: Exhibit proven experience in a desktop support role.

Desirable Skills:

  • Experience with migration to M365 applications.
  • Knowledge of Microsoft Endpoint/Azure modern desktop management.
  • Familiarity with scripting languages such as VB, Powershell, and SQL queries.
  • Experience supporting multi-site AV setups.
  • Understanding of Azure services.
  • Experience with Ivanti Service Manager and CrowdStrike.
  • Knowledge of Cisco VPN.
  • Experience in desktop virtualization.

Certifications:

Microsoft 365 Certified: Modern Desktop Administrator Associate
ITIL V3/V4 support framework and change management

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