IT Support Specialist

4 days ago


Tewkesbury Gloucestershire, United Kingdom Amiosec Full time
About the Role

We are seeking a highly skilled and experienced IT Support Specialist to join our team at Amiosec. As a Service Desk Technician, you will be the primary point of contact for our customers, providing exceptional customer support services.

Key Responsibilities
  • Provide first and second-line incident management support for customer issues
  • Fulfill service requests, such as information requests or new hardware requests
  • Support the Major Incident Management Process
  • Provide updates around any service or customer issues for problem management
Requirements
  • Minimum of 1-2 years of service desk experience
  • Excellent communication skills, both face-to-face and online
  • Proficient in using computers with Windows, Linux, or Mac-based applications
  • Experience with ticketing systems (ITSM) and knowledge systems (Confluence, Sharepoint)
  • ITIL certified or working knowledge
  • Networks familiarity
  • Microsoft Office proficiency
  • Unix experience
  • Fault-finding of electronic assemblies to component level
  • Personal interest in IT
What We Offer
  • A comprehensive benefits package, including life insurance, private health scheme, salary sacrifice company pension, and more
  • 25 days of holiday + bank/public holidays
  • 5 holiday hours
  • Enhanced maternity/paternity leave
  • Cycle to work scheme
  • EV salary sacrifice scheme


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