IT Support Specialist
2 months ago
We are a leading UK technology company that partners with government customers and commercial providers to deliver innovative solutions in the secure communications sector.
We offer a dynamic working environment with opportunities to be involved in various projects and services that aim to deliver and continually evolve secure mobile services for our customers.
Job Summary
We are seeking a highly skilled Service Desk Analyst to join our team at Amiosec. As the first point of contact for our customers, you will provide secure, professional, and friendly customer support services.
Key Responsibilities
- Handle incoming issues, queries, and help requests from end users
- Provide 1st and 2nd line incident management support for customer issues
- Fulfill service requests such as information requests or new hardware requests
- Support the Major Incident Management Process
- Provide updates around any service or customer issues for problem management
Requirements
- Service Desk experience (minimum of 1-2 years)
- Excellent communicator face-to-face and online
- Experience using computers with either Windows, Linux, or Mac-based applications
- Proficient in use of ticketing systems (ITSM) (e.g., Freshdesk, Jira, Servicenow)
- Proficient in use of knowledge systems (Confluence, Sharepoint)
- ITIL certified or working knowledge
- Networks familiarity
- Microsoft Office proficient
- Unix experience
- Fault-finding of electronic assemblies to component level
- Personal interest in IT
What We Offer
- Comprehensive benefits package
- Life Insurance (X4 Salary)
- Private Health Scheme
- Salary Sacrifice Company Pension, matched up to a maximum of 10%
- 25 Days Holiday + Bank/Public Holidays
- 5 holiday hours
- Enhanced Maternity/Paternity Leave
- Cycle to work scheme
- EV salary sacrifice scheme
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