IT Support Specialist

2 months ago


Tewkesbury Gloucestershire, United Kingdom Amiosec Full time
About Amiosec

We are a leading UK technology company that partners with government customers and commercial providers to deliver innovative solutions in the secure communications sector.

We offer a dynamic working environment with opportunities to be involved in various projects and services that aim to deliver and continually evolve secure mobile services for our customers.

Job Summary

We are seeking a highly skilled Service Desk Analyst to join our team at Amiosec. As the first point of contact for our customers, you will provide secure, professional, and friendly customer support services.

Key Responsibilities

  • Handle incoming issues, queries, and help requests from end users
  • Provide 1st and 2nd line incident management support for customer issues
  • Fulfill service requests such as information requests or new hardware requests
  • Support the Major Incident Management Process
  • Provide updates around any service or customer issues for problem management

Requirements

  • Service Desk experience (minimum of 1-2 years)
  • Excellent communicator face-to-face and online
  • Experience using computers with either Windows, Linux, or Mac-based applications
  • Proficient in use of ticketing systems (ITSM) (e.g., Freshdesk, Jira, Servicenow)
  • Proficient in use of knowledge systems (Confluence, Sharepoint)
  • ITIL certified or working knowledge
  • Networks familiarity
  • Microsoft Office proficient
  • Unix experience
  • Fault-finding of electronic assemblies to component level
  • Personal interest in IT

What We Offer

  • Comprehensive benefits package
  • Life Insurance (X4 Salary)
  • Private Health Scheme
  • Salary Sacrifice Company Pension, matched up to a maximum of 10%
  • 25 Days Holiday + Bank/Public Holidays
  • 5 holiday hours
  • Enhanced Maternity/Paternity Leave
  • Cycle to work scheme
  • EV salary sacrifice scheme

  • IT Support Specialist

    2 weeks ago


    Tewkesbury, Gloucestershire, United Kingdom Babcock Full time €38,300

    Job Title: IT Support Specialist Location: Tewkesbury, Gloucestershire Compensation: £38,300 + Benefits Role Type: Full time / Permanent Role ID: SF59120 At Babcock we're working to create a safe and secure world, together, and if you join us, you can play your part as a IT Support Specialist at our Ashchurch, Gloucestershire site. The role As a IT...


  • Tewkesbury, Gloucestershire, United Kingdom Babcock Full time €38,300

    Job Title: IT Support Specialist Compensation: £38,300 + Benefits Role Type: Full time / Permanent At Babcock we're working to create a safe and secure world, together, and if you join us, you can play your part as a IT Support Specialist at our Ashchurch, Gloucestershire site. As a IT Support Specialist you'll have a role that's out of the ordinary. You...

  • IT Support Specialist

    2 weeks ago


    Tewkesbury, Gloucestershire, United Kingdom Babcock Full time £38,300

    Job Title: IT Support Specialist - Systems ExpertJob Summary: We are seeking an experienced IT Support Specialist to join our team at Babcock International. As a key member of our IT department, you will be responsible for providing first and second line support for bespoke and niche systems, including incident management, system commissioning, technical...


  • Gloucestershire, United Kingdom Victim Support Full time

    About the RoleWe are seeking a highly skilled and compassionate Caseworker to join our team at Victim Support Gloucestershire. As a key member of our team, you will provide vital support to victims of crime, helping them navigate the complex criminal justice system and access the resources they need to recover.Key ResponsibilitiesManage a caseload of...


  • Tewkesbury, Gloucestershire, United Kingdom People Source Consulting Full time

    Job Description:**Industrial Automation Support Specialist**We are seeking a skilled Industrial Automation Support Specialist to join our team at People Source Consulting. As a key member of our team, you will be responsible for providing technical support to our clients and customers, ensuring the smooth operation of their industrial automation...


  • Tewkesbury, Gloucestershire, United Kingdom Redline Group Ltd Full time

    We are seeking a skilled Product Support Specialist - Automation Expert to join our team at Redline Group Ltd.As a Product Support Specialist - Automation Expert, you will provide technical support to our existing customers and facilitate communication between customers and our R&D team.Through various media channels, you will work with customers to provide...

  • Caseworker Specialist

    3 weeks ago


    Gloucestershire, United Kingdom Victim Support Full time

    About the RoleWe are seeking a highly skilled and compassionate Caseworker to join our team at Victim Support Gloucestershire. As a key member of our team, you will play a vital role in providing support and guidance to victims of crime, ensuring they receive the help they need to recover and rebuild their lives.Key ResponsibilitiesManage a caseload of...

  • Caseworker Specialist

    3 weeks ago


    Gloucestershire, United Kingdom Victim Support Full time

    About the RoleWe are seeking a highly skilled and compassionate Caseworker to join our team at Victim Support Gloucestershire. As a key member of our team, you will play a vital role in providing support and guidance to victims of crime, ensuring they receive the help they need to recover and rebuild their lives.Key ResponsibilitiesManage a caseload of...

  • IT Support Specialist

    2 weeks ago


    Tewkesbury, Gloucestershire, United Kingdom fish4.co - Jobboard Full time

    **Job Title:** IT Support Specialist**Location:** Tewkesbury, Gloucestershire**Compensation:** £38,300 + Benefits**Role Type:** Full time / Permanent**Role ID:** SF59120We are seeking an IT Support Specialist to join our team at our Ashchurch, Gloucestershire site. As an IT Support Specialist, you will play a key role in enhancing our existing busy team,...

  • IT Support Specialist

    4 weeks ago


    Tewkesbury, Gloucestershire, United Kingdom Amiosec Full time

    About AmiosecWe are an exciting and growing UK technology company, working in partnership with UK government customers and commercial providers to deliver research, technology, products, and services in the secure communications sector.Job DescriptionWe are seeking a skilled Service Desk Analyst to join our team at Amiosec. As the first point of contact for...

  • IT Support Specialist

    4 weeks ago


    Tewkesbury, Gloucestershire, United Kingdom Amiosec Full time

    About AmiosecWe are an exciting and growing UK technology company, working in partnership with UK government customers and commercial providers to deliver research, technology, products, and services in the secure communications sector.Job DescriptionWe are seeking a skilled Service Desk Analyst to join our team at Amiosec. As the first point of contact for...

  • IT Support Specialist

    2 weeks ago


    Tewkesbury, Gloucestershire, United Kingdom Amiosec Full time

    About AmiosecAmiosec is an exciting and growing UK technology company that works in partnership with UK government customers and commercial providers to deliver research, technology, products, and services in the secure communications sector. We provide a stimulating working environment with opportunities to be involved in a variety of projects and services...

  • IT Support Specialist

    2 months ago


    Tewkesbury, Gloucestershire, United Kingdom Amiosec Full time

    About AmiosecWe are an innovative UK technology company, partnering with government customers and commercial providers to deliver research, technology, products, and services in the secure communications sector.Job OpportunityWe are seeking a skilled Service Desk Analyst to join our team. As the first point of contact for our customers, you will provide...

  • IT Support Specialist

    2 months ago


    Tewkesbury, Gloucestershire, United Kingdom Amiosec Full time

    About AmiosecWe are an innovative UK technology company, partnering with government customers and commercial providers to deliver research, technology, products, and services in the secure communications sector.Job OpportunityWe are seeking a skilled Service Desk Analyst to join our team. As the first point of contact for our customers, you will provide...

  • IT Support Specialist

    4 weeks ago


    Tewkesbury, Gloucestershire, United Kingdom Amiosec Full time

    About AmiosecWe are an exciting and growing UK technology company, working in partnership with UK government customers and commercial providers to deliver research, technology, products, and services in the secure communications sector.Job DescriptionWe are seeking a skilled Service Desk Analyst to join our team at Amiosec. As the first point of contact for...

  • IT Support Specialist

    4 weeks ago


    Tewkesbury, Gloucestershire, United Kingdom Amiosec Full time

    About AmiosecWe are an exciting and growing UK technology company, working in partnership with UK government customers and commercial providers to deliver research, technology, products, and services in the secure communications sector.Job DescriptionWe are seeking a skilled Service Desk Analyst to join our team at Amiosec. As the first point of contact for...

  • IT Support Specialist

    4 weeks ago


    Tewkesbury, Gloucestershire, United Kingdom Amiosec Full time

    About AmiosecWe are an exciting and growing UK technology company, working in partnership with UK government customers and commercial providers to deliver research, technology, products, and services in the secure communications sector.Job DescriptionWe are seeking a skilled Service Desk Analyst to join our team at Amiosec. As the first point of contact for...

  • IT Support Specialist

    4 weeks ago


    Tewkesbury, Gloucestershire, United Kingdom Amiosec Full time

    About AmiosecWe are an exciting and growing UK technology company, working in partnership with UK government customers and commercial providers to deliver research, technology, products, and services in the secure communications sector.Job DescriptionWe are seeking a skilled Service Desk Analyst to join our team at Amiosec. As the first point of contact for...

  • IT Support Specialist

    1 month ago


    Tewkesbury, Gloucestershire, United Kingdom Amiosec Full time

    About AmiosecWe are an exciting and growing UK technology company, working in partnership with UK government customers and commercial providers to deliver research, technology, products, and services in the secure communications sector.We provide a stimulating working environment, with opportunities to be involved in a variety of projects and services that...

  • IT Support Specialist

    1 month ago


    Tewkesbury, Gloucestershire, United Kingdom Amiosec Full time

    About AmiosecWe are an exciting and growing UK technology company, working in partnership with UK government customers and commercial providers to deliver research, technology, products, and services in the secure communications sector.We provide a stimulating working environment, with opportunities to be involved in a variety of projects and services that...