2nd Line Support

2 days ago


Gloucestershire, United Kingdom Fruition IT Full time

We are seeking a skilled and customer-focused 2nd Line IT Support Engineer to join our dynamic IT support team. The ideal candidate will have a strong technical background, with experience in troubleshooting, diagnosing, and resolving complex IT issues. You will be responsible for providing timely and effective support to end-users, managing escalated issues, and ensuring a high level of service across various IT systems. Provide 2nd line support for hardware, software, and network issues, escalating to 3rd line when necessary.
Diagnose and resolve escalated IT incidents related to desktops, servers, networks, and other IT infrastructure.
Manage and support Windows OS environments, Active Directory, Office 365, and other enterprise systems.
Configure, maintain, and troubleshoot network devices such as routers, switches, and firewalls.
Monitor and maintain IT systems, performing regular health checks and proactive maintenance.
Collaborate with 1st line support engineers to ensure seamless issue resolution and knowledge sharing.
Document IT issues, solutions, and processes in the ticketing system.
Assist in IT projects such as system upgrades, migrations, and new technology implementations.
Proven experience in a 2nd line IT support role.
Strong troubleshooting skills with Windows operating systems and Microsoft Office suite.
Experience with Active Directory, Group Policy, DNS, DHCP, and other core networking services.
Knowledge of network infrastructure including TCP/IP, routers, switches, firewalls, and VPNs.
Competitive salary and benefits package.
Opportunities for career development and progression.
Training and certification programs.
Fruition are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.



  • Gloucestershire, United Kingdom Fruition IT Full time

    Job Overview: We are seeking a skilled and customer-focused 2nd Line IT Support Engineer to join our dynamic IT support team. The ideal candidate will have a strong technical background, with experience in troubleshooting, diagnosing, and resolving complex IT issues. You will be responsible for providing timely and effective support to end-users, managing...


  • Gloucestershire, United Kingdom Fruition IT Full time

    Job Overview: We are seeking a skilled and customer-focused 2nd Line IT Support Engineer to join our dynamic IT support team. The ideal candidate will have a strong technical background, with experience in troubleshooting, diagnosing, and resolving complex IT issues. You will be responsible for providing timely and effective support to end-users, managing...


  • Gloucestershire, United Kingdom Fruition IT Full time

    Job Overview: We are seeking a skilled and customer-focused 2nd Line IT Support Engineer to join our dynamic IT support team. The ideal candidate will have a strong technical background, with experience in troubleshooting, diagnosing, and resolving complex IT issues. You will be responsible for providing timely and effective support to end-users, managing...


  • Gloucestershire, United Kingdom Fruition IT Full time

    Job Overview: We are seeking a skilled and customer-focused 2nd Line IT Support Engineer to join our dynamic IT support team. The ideal candidate will have a strong technical background, with experience in troubleshooting, diagnosing, and resolving complex IT issues. You will be responsible for providing timely and effective support to end-users, managing...


  • Gloucestershire, United Kingdom Fruition IT Full time

    Job Overview: We are seeking a skilled and customer-focused 2nd Line IT Support Engineer to join our dynamic IT support team. The ideal candidate will have a strong technical background, with experience in troubleshooting, diagnosing, and resolving complex IT issues. You will be responsible for providing timely and effective support to end-users, managing...


  • Gloucestershire, United Kingdom Fruition IT Full time

    Job Overview:All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description. We are seeking a skilled and customer-focused 2nd Line IT Support Engineer to join our dynamic IT support team. The ideal candidate will have a strong technical background, with experience in troubleshooting,...


  • Teddington, Gloucestershire, United Kingdom JAM Recruitment Ltd Full time

    Do you have a solid background within 3rd line support ? Are you interested in supporting networking solutions within the Aerospace and Defence sector? If so, the following permanent role may be right for you… My client is a market leader within the Defence sector who are looking to expand their IT talent set within Defence Systems with opportunities at...


  • Gloucestershire, United Kingdom iO Associates - UKEU Full time €45,000

    Network Support Engineer - 3rd Line Gloucester Security Clearance Necessary - Must Be Eligible £45,000 Base + Strong Benefit Package 5 days On Site 1 Stage Interview Process You'll be joining a well-established support engineer function within a world-renowned tech firm, winning multiple 'best place to work awards' working independently & as part of a...


  • Gloucestershire, United Kingdom iO Associates - UKEU Full time

    Network Support Engineer - 3rd Line GloucesterSecurity Clearance Necessary - Must Be Eligible £45,000 Base + Strong Benefit Package5 days On Site 1 Stage Interview Process You'll be joining a well-established support engineer function within a world-renowned tech firm, winning multiple 'best place to work awards' working independently & as part of a team...


  • Gloucestershire, United Kingdom iO Associates - UKEU Full time

    Network Support Engineer - 3rd Line GloucesterSecurity Clearance Necessary - Must Be Eligible £45,000 Base + Strong Benefit Package5 days On Site 1 Stage Interview Process You'll be joining a well-established support engineer function within a world-renowned tech firm, winning multiple 'best place to work awards' working independently & as part of a team...


  • Tewkesbury, Gloucestershire, United Kingdom Amiosec Full time

    About AmiosecWe are a leading UK technology company that partners with government customers and commercial providers to deliver innovative solutions in the secure communications sector.We offer a dynamic working environment with opportunities to be involved in various projects and services that aim to deliver and continually evolve secure mobile services for...


  • Tewkesbury, Gloucestershire, United Kingdom Amiosec Full time

    About AmiosecWe are a leading UK technology company that partners with government customers and commercial providers to deliver innovative solutions in the secure communications sector.We offer a dynamic working environment with opportunities to be involved in various projects and services that aim to deliver and continually evolve secure mobile services for...

  • Service Desk Analyst

    2 weeks ago


    Cheltenham, Gloucestershire, United Kingdom Vistry Group Full time

    We have an amazing opportunity for a Service Desk Analyst to join our team within Vistry Services, at our Cheltenham office. As our Service Desk Analyst, you will provide outstanding customer service by resolving incidents on first call utilising 1st and 2nd line support knowledge and capability. Any issues that cannot be resolved should be escalated to the...


  • Tewkesbury, Gloucestershire, United Kingdom Amiosec Full time

    About us Amiosec is an exciting and growing UK technology company. We work in partnership with UK government customers and commercial providers to deliver research, technology, products and services in the secure communications sector. We provide a stimulating working environment, with opportunities to be involved in a variety of projects and services...


  • Gloucestershire, United Kingdom People Source Consulting Full time

    3rd Line Infrastructure EngineerDay rate £490 (inside of IR35)Gloucester5 days a week on siteRequires DV clearance.(Client willing for SC cleared candidates to go through DV process)VMware - Wintel - PowershellOur client are looking for an additional 3rd line Infrastructure Support Engineer with extensive experience to maintain a complex secure solution....

  • Service Desk Analyst

    1 month ago


    Cheltenham, Gloucestershire, United Kingdom Randstad UK Holding Full time

    Service Desk Analyst Cheltenham Hybrid Role An amazing opportunity has arisen for a Service Desk Analyst to join the team, based out of their regional office in Cheltenham. As the Service Desk Analyst, you will provide outstanding customer service by resolving incidents on first call utilising 1st and 2nd line support knowledge and capability. Any issues...

  • Service Desk Analyst

    1 month ago


    Cheltenham, Gloucestershire, United Kingdom Randstad UK Holding Full time

    Service Desk Analyst Cheltenham Hybrid Role An amazing opportunity has arisen for a Service Desk Analyst to join the team, based out of their regional office in Cheltenham. As the Service Desk Analyst, you will provide outstanding customer service by resolving incidents on first call utilising 1st and 2nd line support knowledge and capability. Any issues...


  • Gloucestershire, United Kingdom Undisclosed Company Full time

    3rd Line Infrastructure EngineerDay rate £490 (inside of IR35)Gloucester5 days a week on siteRequires DV clearance.(Client willing for SC cleared candidates to go through DV process) VMware - Wintel - PowershellOur client are looking for an additional 3rd line Infrastructure Support Engineer with extensive experience to maintain a complex secure solution....

  • Senior Risk

    3 months ago


    Gloucestershire, United Kingdom Broadgate Search Full time

    My client has a fantastic opportunity for a **Senior Risk & Compliance Officer.** **Responsibilities will include**: - Supporting the Senior Risk Manager in the continuous improvement of embedding the Risk Management Framework - Supporting the Head of Compliance in maintaining compliance with existing and emerging regulatory rules and guidelines -...

  • Test Rig Controls

    2 weeks ago


    Gloucestershire, United Kingdom Line Up Aviation Full time

    Our client has an opportunity for a Test Rig Controls & Data Acquisition Engineer to join them on a contract basis to July 2025. The team is responsible for testing the structural technologies for the relevant programme and all current aircraft programmes.Role: Test Rig Controls & Data Acquisition Engineer Location: Filton, 100% onsite Clearance: BPSS...