IT Support and Service Desk Operator

2 months ago


Tewkesbury Gloucestershire, United Kingdom Amiosec Full time

About us Amiosec is an exciting and growing UK technology company. We work in partnership with UK government customers and commercial providers to deliver research, technology, products and services in the secure communications sector.
We provide a stimulating working environment, with opportunities to be involved in a variety of projects and services that aim to deliver and continually evolve secure mobile services for our customers.

As the Service Desk Analyst at Amiosec you will be the 1st point of contact for our customers across multiple services, providing secure, professional and friendly customer support services. Working hours are Monday – Friday, 7.5 hours per day on a weekly shift rotation. Handle incoming issues, queries and help requests from end users, either via email, ticketing or over the phone
Provide 1st and 2nd line incident management support for customer issues
Fulfilling service requests such as information requests or new hardware requests
Support the Major Incident Management Process
Providing updates around any service or customer issues for problem management

Service Desk experience (minimum of 1-2 years)
Excellent communicator face to face and online
Experience using computers with either Windows, Linux or Mac based applications
Proficient in use of ticketing systems (ITSM) (eg Freshdesk, Jira, Servicenow etc)
Proficient in use of knowledge systems (Confluence, Sharepoint)
ITIL certified or working knowledge
Networks familiarity
Microsoft office proficient
Unix experience
Fault-finding of electronic assemblies to component level
Personal interest in IT

We here at Amiosec appreciate the work our employees do, as a result we offer a comprehensive benefits package consisting of:

~ Life Insurance (X4 Salary)
~ Private Health Scheme, that disregards medical history, has no excess and no limit on treatments
~ Salary Sacrifice Company Penson, matched up to a maximum of 10%
~25 Days Holiday + Bank/Public Holidays
~ 5 holiday hours
~ Enhanced Maternity/Paternity Leave
~ Cycle to work scheme
~ EV salary sacrifice scheme
~



  • Tewkesbury, Gloucestershire, United Kingdom Amiosec Full time

    About us Amiosec is an exciting and growing UK technology company. We work in partnership with UK government customers and commercial providers to deliver research, technology, products and services in the secure communications sector. We provide a stimulating working environment, with opportunities to be involved in a variety of projects and services...


  • Tewkesbury, Gloucestershire, United Kingdom Amiosec Full time

    About us Amiosec is an exciting and growing UK technology company. We work in partnership with UK government customers and commercial providers to deliver research, technology, products and services in the secure communications sector. We provide a stimulating working environment, with opportunities to be involved in a variety of projects and services...


  • Tewkesbury, Gloucestershire, United Kingdom Amiosec Full time

    About AmiosecAmiosec is an exciting and growing UK technology company that works in partnership with UK government customers and commercial providers to deliver research, technology, products, and services in the secure communications sector.Job DescriptionWe are seeking a skilled Service Desk Analyst to join our team. As the first point of contact for our...


  • Tewkesbury, United Kingdom Amiosec Full time

    About us Amiosec is an exciting and growing UK technology company. We work in partnership with UK government customers and commercial providers to deliver research, technology, products and services in the secure communications sector. We provide a stimulating working environment, with opportunities to be involved in a variety of projects and services...


  • Cheltenham, Gloucestershire, United Kingdom SourceCo Tech Recruitment Full time €35,000

    Service Desk Analyst 📍 Cheltenham 5 days a week onsite 💼 up to £35k + bonus Imagine a world where work/life balance is prioritised, benefits packages are taken seriously, and personal and professional development is encouraged. I’m working with an expanding financial consulting business that have supported deals worth £320 million this year...


  • Cheltenham, Gloucestershire, United Kingdom SourceCo Tech Recruitment Full time €35,000

    Service Desk Analyst 📍 Cheltenham 5 days a week onsite 💼 up to £35k + bonus Imagine a world where work/life balance is prioritised, benefits packages are taken seriously, and personal and professional development is encouraged. I’m working with an expanding financial consulting business that have supported deals worth £320 million this year...

  • Service Desk Analyst

    2 months ago


    Tewkesbury, Gloucestershire, United Kingdom Amiosec Full time

    About us Amiosec is an exciting and growing UK technology company. We work in partnership with UK government customers and commercial providers to deliver research, technology, products and services in the secure communications sector. We provide a stimulating working environment, with opportunities to be involved in a variety of projects and services...


  • Tewkesbury, Gloucestershire, United Kingdom Amiosec Full time

    About UsAmiosec is a dynamic and innovative UK technology company that collaborates with government customers and commercial providers to deliver cutting-edge research, technology, products, and services in the secure communications sector.We offer a stimulating work environment with opportunities to be involved in various projects and services that aim to...


  • Tewkesbury, Gloucestershire, United Kingdom Amiosec Full time

    About AmiosecWe are a UK-based technology company that partners with government customers and commercial providers to deliver research, technology, products, and services in the secure communications sector.Our company culture is built on a stimulating work environment, with opportunities to be involved in various projects and services that aim to deliver...


  • Tewkesbury, Gloucestershire, United Kingdom Amiosec Full time

    About AmiosecWe are a UK-based technology company that partners with government customers and commercial providers to deliver research, technology, products, and services in the secure communications sector.Our company culture is built on a stimulating work environment, with opportunities to be involved in various projects and services that aim to deliver...


  • Tewkesbury, Gloucestershire, United Kingdom Amiosec Full time

    About AmiosecAmiosec is a dynamic and innovative UK technology company that partners with government customers and commercial providers to deliver cutting-edge research, technology, products, and services in the secure communications sector.We offer a stimulating work environment with opportunities to be involved in various projects and services that aim to...


  • Tewkesbury, Gloucestershire, United Kingdom Amiosec Full time

    About AmiosecAmiosec is a dynamic and innovative UK technology company that partners with government customers and commercial providers to deliver cutting-edge research, technology, products, and services in the secure communications sector.We offer a stimulating work environment with opportunities to be involved in various projects and services that aim to...

  • Service Desk Analyst

    2 weeks ago


    Tewkesbury, Gloucestershire, United Kingdom Amiosec Full time

    About AmiosecAmiosec is a leading UK technology company that delivers research, technology, products, and services in the secure communications sector. We work in partnership with UK government customers and commercial providers to drive innovation and growth.About the RoleAs a Service Desk Analyst at Amiosec, you will be the first point of contact for our...

  • Service Desk Analyst

    2 weeks ago


    Tewkesbury, Gloucestershire, United Kingdom Amiosec Full time

    About AmiosecAmiosec is a leading UK technology company that delivers research, technology, products, and services in the secure communications sector. We work in partnership with UK government customers and commercial providers to drive innovation and growth.About the RoleAs a Service Desk Analyst at Amiosec, you will be the first point of contact for our...


  • Cheltenham, Gloucestershire, United Kingdom Vistry Group PLC Full time

    We have an amazing opportunity for a Service Desk Analyst to join our team within Vistry Services, at our Cheltenham office. As our Service Desk Analyst, you will provide outstanding customer service by resolving incidents on first call utilising 1st and 2nd line support knowledge and capability. Any issues that cannot be resolved should be escalated to the...

  • Service Desk Analyst

    2 months ago


    Tewkesbury, United Kingdom Amiosec Full time

    About us Amiosec is an exciting and growing UK technology company. We work in partnership with UK government customers and commercial providers to deliver research, technology, products and services in the secure communications sector. We provide a stimulating working environment, with opportunities to be involved in a variety of projects and services that...

  • Service Desk Analyst

    2 months ago


    Tewkesbury, United Kingdom Amiosec Full time

    About usAmiosec is an exciting and growing UK technology company. We work in partnership with UK government customers and commercial providers to deliver research, technology, products and services in the secure communications sector.We provide a stimulating working environment, with opportunities to be involved in a variety of projects and services that aim...

  • Service Desk Analyst

    2 months ago


    Tewkesbury, United Kingdom Amiosec Full time

    About usAmiosec is an exciting and growing UK technology company. We work in partnership with UK government customers and commercial providers to deliver research, technology, products and services in the secure communications sector.We provide a stimulating working environment, with opportunities to be involved in a variety of projects and services that aim...

  • Service Desk Analyst

    2 months ago


    Tewkesbury, United Kingdom Amiosec Full time

    About usAmiosec is an exciting and growing UK technology company. We work in partnership with UK government customers and commercial providers to deliver research, technology, products and services in the secure communications sector.We provide a stimulating working environment, with opportunities to be involved in a variety of projects and services that aim...

  • Service Desk Analyst

    2 weeks ago


    Cheltenham, Gloucestershire, United Kingdom Vistry Group PLC Full time

    In a Nutshell… We have an amazing opportunity for a Service Desk Analyst to join our team within Vistry Services, at our Cheltenham office. As our Service Desk Analyst, you will provide outstanding customer service by resolving incidents on first call utilising 1st and 2nd line support knowledge and capability. Any issues that cannot be resolved should be...