Service Operations Team Lead

1 month ago

Tewkesbury Gloucestershire, United Kingdom Amiosec Full time

About us

Amiosec is an exciting and growing UK technology company. We work in partnership with UK government customers and commercial providers to deliver research, technology, products and services in the secure communications sector.

We provide a stimulating working environment, with opportunities to be involved in a variety of projects and services that aim to deliver and continually evolve secure mobile services for our customers.

About the role

As a Service Operations Engineer Team Lead at Amiosec, you will lead a small team of Service Operations Engineers as well as ensure successful service operations and delivery by planning team workloads and ensuring sufficient allocation of resources.

Working hours are Monday – Friday, 7.5 hours per day on a weekly shift rotation. You may occasionally be required to be an on-call Duty Manager.

Please note - Due to the nature of our work, all candidates will be required to obtain and maintain UK security clearance (DV)

Typical Activities Include:

  • Manage the Operations Engineering Team, ensuring the team adhere to all policies and procedures, sharing knowledge and distributing workload fairly among the team
  • Effective relationship management with internal and external stakeholders
  • Troubleshoot network issues, identify root causes, and implement corrective actions.
  • Create and modify security-based logging, alerting, and triaging.
  • Act as a point of escalation for all service-related technical issues.
  • Provide hardware support where faults occur with devices, replacing faulty components, working with hardware vendors for support where required.
  • Receive infrastructure support escalations via Service Desk and provide support, guidance, and mentoring.
  • Carry out changes, deployments and patching on live infrastructure ensuring minimal service impact by following a risk-based approach.
  • Respond to Security Alerts, System Events and Incidents in a timely manner, providing exceptional troubleshooting and investigation skills to identify the root cause and provide a resolution or workaround as quickly as possible

About you

Essential:

  • IT Operations experience (4-5 years)
  • CCNA qualified
  • Linux operating system and infrastructure applications
  • Experience with Docker or container-based infrastructure.
  • Experience of network, DNS, NTP, DHCP, ISO model, TCP/IP, TLS, OpenSSL.
  • Basic to intermediate level of scripting skills e.g. Python, Bash
  • Basic understanding of Webservers and knowledge of SQL Databases.
  • Physical server hardware support e.g. disk, memory replacement, iDrac or iLo.
  • Experience with or knowledge of Security Monitoring tools (i.e. Nessus).
  • Knowledge of ESXi hosts and vCentre technologies.
  • Experience in firewalled Network/Gateway environments

Desirable:

  • CCNP
  • Team Leadership experience
  • Experience of using collaboration tools e.g. Atlassian Confluence & JIRA.
  • Mobile Device Management (MDM) knowledge.
  • Experience with SIEM tools e.g. Splunk.
  • Experience with VMWare, Veeam Backup.
  • Experience with Windows server platforms.
  • Experience of using deployment automation tools such as Ansible, Git, CI/CD.
  • Experience of SIP/Voice over IP.
  • Experience of IPSec VPN knowledge.
  • Experience of working with monitoring systems like checkMK.
  • Understanding of cryptographic technologies.

Why work at Amiosec?

We here at Amiosec appreciate the work our employees do, as a result we offer a comprehensive benefits package consisting of:

  • Life Insurance (X4 Salary)
  • Private Health Scheme, that disregards medical history, has no excess and no limit on treatments
  • Salary Sacrifice Company Penson, matched up to a maximum of 10%
  • 25 Days Holiday + Bank/Public Holidays
  • Option to buy an additional 37.5 holiday hours
  • Enhanced Maternity/Paternity Leave
  • Cycle to work scheme
  • EV salary sacrifice scheme
  • Team Away Days

and more

Amiosec is committed to providing equality of opportunity for all. We aim to ensure our workplaces are free from discrimination and that our current and future colleagues, are treated fairly and with dignity and respect. Please inform us of any reasonable adjustments that we may need to make to the application or interview process.

  • Service Operations Team Lead

    2 weeks ago

    Tewkesbury, Gloucestershire, United Kingdom Amiosec Full time

    Job DescriptionWe are seeking an experienced IT Infrastructure Management Specialist to join our team at Amiosec. As a key member of our operations team, you will be responsible for leading a small team of Service Operations Engineers and ensuring successful service operations and delivery by planning team workloads and allocating resources effectively.The...

  • Service Operations Team Lead

    1 month ago

    Tewkesbury, Gloucestershire, United Kingdom Amiosec Full time

    About us Amiosec is an exciting and growing UK technology company. We work in partnership with UK government customers and commercial providers to deliver research, technology, products and services in the secure communications sector. We provide a stimulating working environment, with opportunities to be involved in a variety of projects and services...

  • Operations Team Lead

    2 weeks ago

    Tewkesbury, Gloucestershire, United Kingdom Amiosec Full time

    About UsAmiosec OverviewWe are an exciting and growing UK technology company, working in partnership with government customers and commercial providers to deliver research, technology, products, and services in the secure communications sector.Our stimulating work environment offers opportunities to be involved in a variety of projects and services that aim...

  • Senior Service Operations Lead

    2 weeks ago

    Tewkesbury, Gloucestershire, United Kingdom Amiosec Full time

    **Company Overview**About us Amiosec is an innovative technology company based in the UK, partnering with government customers and commercial providers to deliver research, products, and services in secure communications.We strive to provide a stimulating work environment where you can be involved in various projects and services aiming to deliver and...

  • Service Operations Team Lead

    1 month ago

    Tewkesbury, United Kingdom Amiosec Full time

    About us Amiosec is an exciting and growing UK technology company.We work in partnership with UK government customers and commercial providers to deliver research, technology, products and services in the secure communications sector.We provide a stimulating working environment, with opportunities to be involved in a variety of projects and services that aim...

  • Service Operations Team Lead

    1 month ago

    Tewkesbury, United Kingdom Amiosec Full time

    About us Amiosec is an exciting and growing UK technology company.We work in partnership with UK government customers and commercial providers to deliver research, technology, products and services in the secure communications sector.We provide a stimulating working environment, with opportunities to be involved in a variety of projects and services that aim...

  • Service Operations Team Lead

    1 month ago

    Tewkesbury, United Kingdom Amiosec Full time

    About usAmiosec is an exciting and growing UK technology company. We work in partnership with UK government customers and commercial providers to deliver research, technology, products and services in the secure communications sector.We provide a stimulating working environment, with opportunities to be involved in a variety of projects and services that aim...

  • Service Operations Team Lead

    1 month ago

    Tewkesbury, United Kingdom Amiosec Full time

    About usAmiosec is an exciting and growing UK technology company. We work in partnership with UK government customers and commercial providers to deliver research, technology, products and services in the secure communications sector.We provide a stimulating working environment, with opportunities to be involved in a variety of projects and services that aim...

  • Service Operations Team Lead

    1 month ago

    Tewkesbury, United Kingdom Amiosec Full time

    About usAmiosec is an exciting and growing UK technology company. We work in partnership with UK government customers and commercial providers to deliver research, technology, products and services in the secure communications sector.We provide a stimulating working environment, with opportunities to be involved in a variety of projects and services that aim...

  • Service Operations Team Lead

    1 month ago

    Tewkesbury, United Kingdom Amiosec Full time

    About us Amiosec is an exciting and growing UK technology company. We work in partnership with UK government customers and commercial providers to deliver research, technology, products and services in the secure communications sector. We provide a stimulating working environment, with opportunities to be involved in a variety of projects and services that...

  • Service Operations Team Lead

    1 month ago

    Tewkesbury, United Kingdom Amiosec Full time

    About us Amiosec is an exciting and growing UK technology company. We work in partnership with UK government customers and commercial providers to deliver research, technology, products and services in the secure communications sector. We provide a stimulating working environment, with opportunities to be involved in a variety of projects and services...

  • Lead Management Operations Administrator

    1 month ago

    Tewkesbury, Gloucestershire, United Kingdom Amiosec Full time

    About us Amiosec is an exciting and growing UK technology company. We work in partnership with UK government customers and commercial providers to deliver research, technology, products and services in the secure communications sector. We provide a stimulating working environment, with opportunities to be involved in a variety of projects and services...

  • Lead Management Operations Administrator

    1 month ago

    Tewkesbury, Gloucestershire, United Kingdom Amiosec Full time

    About us Amiosec is an exciting and growing UK technology company. We work in partnership with UK government customers and commercial providers to deliver research, technology, products and services in the secure communications sector. We provide a stimulating working environment, with opportunities to be involved in a variety of projects and services...

  • Service Operations Team Lead

    4 weeks ago

    Tewkesbury, UK, Gloucestershire, United Kingdom Amiosec Full time

    About usAmiosec is an exciting and growing UK technology company. We work in partnership with UK government customers and commercial providers to deliver research, technology, products and services in the secure communications sector.We provide a stimulating working environment, with opportunities to be involved in a variety of projects and services that aim...

  • Transport Operations Lead

    1 week ago

    Tewkesbury, Gloucestershire, United Kingdom Cotteswold Dairy Full time

    Cotteswold Dairy: A Leading Dairy CompanyCotteswold Dairy is a well-established dairy company with a rich history dating back to 1938. We take pride in delivering high-quality products and exceptional customer service.Job OpportunityWe are seeking an experienced Transport Supervisor to join our team. As a key member of our operations team, you will be...

  • Senior Team Leader

    2 weeks ago

    Tewkesbury, Gloucestershire, United Kingdom C2 Recruitment Full time £33,040

    Job Overview:A Senior Team Leader is required to oversee the operations of a QSR restaurant in Tewkesbury, UK. As a key member of the management team, you will be responsible for ensuring the highest levels of customer service, controlling costs, and driving sales growth.This is an excellent opportunity for an experienced hospitality professional to join a...

  • Fast Food Service Team Lead

    2 weeks ago

    Tewkesbury, Gloucestershire, United Kingdom C2 Recruitment Ltd Full time

    Fast Food Service Team Lead£33,040 per annum + up to £8k bonus + excellent benefits in TewkesburyWe are looking for an experienced team lead to join our fast-paced fast-food restaurant in Tewkesbury. The successful candidate will have a proven track record of leadership and a passion for delivering exceptional customer service.About Our Business:We are an...

  • HGV Team Lead

    2 weeks ago

    Tewkesbury, Gloucestershire, United Kingdom Cotteswold Dairy Full time

    About Cotteswold DairyCotteswold Dairy is one of the UK's leading independent, family-owned dairies, established in 1938. We support local farmers and communities by delivering fresh, high-quality products and first-class customer service. As a Transport Supervisor, you will have opportunities to progress within the business and develop your skills and...

  • Food Service Team Lead

    2 weeks ago

    Tewkesbury, Gloucestershire, United Kingdom Euro Garages Full time

    Location: Tewkesbury, UKJob Type: Full-timeSalary: £12.25 per hour (estimated annual salary: £25,160)Company OverviewAs a Shift Supervisor at EG Group, you will be part of a dynamic team that operates multiple food and beverage establishments across the country.Job DescriptionWe are looking for an experienced and motivated individual to join our team as a...

  • TEAM | Store Manager | cheltenham

    4 weeks ago

    Cheltenham, Gloucestershire, United Kingdom TEAM Full time €27,500

    A well-established retailer that has been providing high-quality footwear for over 100 years is looking for a Store Manager to maximise sales and profit through the efficient and effective management of the branch. Along with a salary of up to £27,500 per annum, you will also receive a company pension scheme, BUPA insurance and attractive discounts. You...