Service Operations Team Lead

3 days ago

Tewkesbury Gloucestershire, United Kingdom Amiosec Full time

About us

Amiosec is an exciting and growing UK technology company. We work in partnership with UK government customers and commercial providers to deliver research, technology, products and services in the secure communications sector.

We provide a stimulating working environment, with opportunities to be involved in a variety of projects and services that aim to deliver and continually evolve secure mobile services for our customers.

About the role

As a Service Operations Engineer Team Lead at Amiosec, you will lead a small team of Service Operations Engineers as well as ensure successful service operations and delivery by planning team workloads and ensuring sufficient allocation of resources.

Working hours are Monday – Friday, 7.5 hours per day on a weekly shift rotation. You may occasionally be required to be an on-call Duty Manager.

Please note - Due to the nature of our work, all candidates will be required to obtain and maintain UK security clearance (DV)

Typical Activities Include:

  • Manage the Operations Engineering Team, ensuring the team adhere to all policies and procedures, sharing knowledge and distributing workload fairly among the team
  • Effective relationship management with internal and external stakeholders
  • Troubleshoot network issues, identify root causes, and implement corrective actions.
  • Create and modify security-based logging, alerting, and triaging.
  • Act as a point of escalation for all service-related technical issues.
  • Provide hardware support where faults occur with devices, replacing faulty components, working with hardware vendors for support where required.
  • Receive infrastructure support escalations via Service Desk and provide support, guidance, and mentoring.
  • Carry out changes, deployments and patching on live infrastructure ensuring minimal service impact by following a risk-based approach.
  • Respond to Security Alerts, System Events and Incidents in a timely manner, providing exceptional troubleshooting and investigation skills to identify the root cause and provide a resolution or workaround as quickly as possible

About you

Essential:

  • IT Operations experience (4-5 years)
  • CCNA qualified
  • Linux operating system and infrastructure applications
  • Experience with Docker or container-based infrastructure.
  • Experience of network, DNS, NTP, DHCP, ISO model, TCP/IP, TLS, OpenSSL.
  • Basic to intermediate level of scripting skills e.g. Python, Bash
  • Basic understanding of Webservers and knowledge of SQL Databases.
  • Physical server hardware support e.g. disk, memory replacement, iDrac or iLo.
  • Experience with or knowledge of Security Monitoring tools (i.e. Nessus).
  • Knowledge of ESXi hosts and vCentre technologies.
  • Experience in firewalled Network/Gateway environments

Desirable:

  • CCNP
  • Team Leadership experience
  • Experience of using collaboration tools e.g. Atlassian Confluence & JIRA.
  • Mobile Device Management (MDM) knowledge.
  • Experience with SIEM tools e.g. Splunk.
  • Experience with VMWare, Veeam Backup.
  • Experience with Windows server platforms.
  • Experience of using deployment automation tools such as Ansible, Git, CI/CD.
  • Experience of SIP/Voice over IP.
  • Experience of IPSec VPN knowledge.
  • Experience of working with monitoring systems like checkMK.
  • Understanding of cryptographic technologies.

Why work at Amiosec?

We here at Amiosec appreciate the work our employees do, as a result we offer a comprehensive benefits package consisting of:

  • Life Insurance (X4 Salary)
  • Private Health Scheme, that disregards medical history, has no excess and no limit on treatments
  • Salary Sacrifice Company Penson, matched up to a maximum of 10%
  • 25 Days Holiday + Bank/Public Holidays
  • Option to buy an additional 37.5 holiday hours
  • Enhanced Maternity/Paternity Leave
  • Cycle to work scheme
  • EV salary sacrifice scheme
  • Team Away Days

and more

Amiosec is committed to providing equality of opportunity for all. We aim to ensure our workplaces are free from discrimination and that our current and future colleagues, are treated fairly and with dignity and respect. Please inform us of any reasonable adjustments that we may need to make to the application or interview process.

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