Lead Management Operations Administrator

11 hours ago

Tewkesbury Gloucestershire, United Kingdom Amiosec Full time

About us Amiosec is an exciting and growing UK technology company. We work in partnership with UK government customers and commercial providers to deliver research, technology, products and services in the secure communications sector.
We provide a stimulating working environment, with opportunities to be involved in a variety of projects and services that aim to deliver and continually evolve secure mobile services for our customers.

As a Service Operations Engineer Team Lead at Amiosec, you will lead a small team of Service Operations Engineers as well as ensure successful service operations and delivery by planning team workloads and ensuring sufficient allocation of resources.
Working hours are Monday – Friday, 7.5 hours per day on a weekly shift rotation. Please note - Due to the nature of our work, all candidates will be required to obtain and maintain UK security clearance (DV)

Manage the Operations Engineering Team, ensuring the team adhere to all policies and procedures, sharing knowledge and distributing workload fairly among the team
Effective relationship management with internal and external stakeholders
Troubleshoot network issues, identify root causes, and implement corrective actions.
Act as a point of escalation for all service-related technical issues.
Provide hardware support where faults occur with devices, replacing faulty components, working with hardware vendors for support where required.
Receive infrastructure support escalations via Service Desk and provide support, guidance, and mentoring.
Carry out changes, deployments and patching on live infrastructure ensuring minimal service impact by following a risk-based approach.
CCNA qualified
Linux operating system and infrastructure applications
Experience of network, DNS, NTP, DHCP, ISO model, TCP/IP, TLS, OpenSSL.
Python, Bash
Basic understanding of Webservers and knowledge of SQL Databases.
Physical server hardware support e.g. disk, memory replacement, iDrac or iLo.
Experience with or knowledge of Security Monitoring tools (i.e. Experience in firewalled Network/Gateway environments

Mobile Device Management (MDM) knowledge.
Experience with Windows server platforms.
Experience of using deployment automation tools such as Ansible, Git, CI/CD.
Experience of working with monitoring systems like checkMK.
We here at Amiosec appreciate the work our employees do, as a result we offer a comprehensive benefits package consisting of:

~ Life Insurance (X4 Salary)
~ Private Health Scheme, that disregards medical history, has no excess and no limit on treatments
~ Salary Sacrifice Company Penson, matched up to a maximum of 10%
~25 Days Holiday + Bank/Public Holidays
~ 5 holiday hours
~ Enhanced Maternity/Paternity Leave
~ Cycle to work scheme
~ EV salary sacrifice scheme
~

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