Service Desk Analyst
3 months ago
About us
Amiosec is an exciting and growing UK technology company. We work in partnership with UK government customers and commercial providers to deliver research, technology, products and services in the secure communications sector.
We provide a stimulating working environment, with opportunities to be involved in a variety of projects and services that aim to deliver and continually evolve secure mobile services for our customers.
About the role
As the Service Desk Analyst at Amiosec you will be the 1st point of contact for our customers across multiple services, providing secure, professional and friendly customer support services. Working hours are Monday – Friday, 7.5 hours per day on a weekly shift rotation. You may occasionally be required to be an on-call Duty Manager.
Please note - Due to the nature of our work, all candidates will be required to obtain and maintain UK security clearance (DV)
Typical Activities Include:
- Handle incoming issues, queries and help requests from end users, either via email, ticketing or over the phone
- Provide 1st and 2nd line incident management support for customer issues
- Fulfilling service requests such as information requests or new hardware requests
- Hardware provisioning activities
- Support the Major Incident Management Process
- Creating and updating process documentation and user guides
- Involvement in weekly stand-ups providing latest ticket updates to Operations teams
- Providing updates around any service or customer issues for problem management
About you
Essential:
- Service Desk experience (minimum of 1-2 years)
- Excellent communicator face to face and online
- Customer focused
- Experience using computers with either Windows, Linux or Mac based applications
- Analytical and problem-solving mindset
- Aptitude to learning, understanding and applying technical skills
- Can work independently and with a team
Desirable:
- Proficient in use of ticketing systems (ITSM) (eg Freshdesk, Jira, Servicenow etc)
- Proficient in use of knowledge systems (Confluence, Sharepoint)
- ITIL certified or working knowledge
- Networks familiarity
- Secure communications experience
- Microsoft office proficient
- Unix experience
- Fault-finding of electronic assemblies to component level
- Basic Wi-Fi knowledge
- Apple mobile device knowledge
- Personal interest in IT
Why work at Amiosec?
We here at Amiosec appreciate the work our employees do, as a result we offer a comprehensive benefits package consisting of:
- Life Insurance (X4 Salary)
- Private Health Scheme, that disregards medical history, has no excess and no limit on treatments
- Salary Sacrifice Company Penson, matched up to a maximum of 10%
- 25 Days Holiday + Bank/Public Holidays
- Option to buy an additional 37.5 holiday hours
- Enhanced Maternity/Paternity Leave
- Cycle to work scheme
- EV salary sacrifice scheme
- Team Away Days
and more
Amiosec is committed to providing equality of opportunity for all. We aim to ensure our workplaces are free from discrimination and that our current and future colleagues, are treated fairly and with dignity and respect. Please inform us of any reasonable adjustments that we may need to make to the application or interview process.
-
IT Support and Service Desk Operator
4 weeks ago
Tewkesbury, Gloucestershire, United Kingdom Amiosec Full timeAbout us Amiosec is an exciting and growing UK technology company. We work in partnership with UK government customers and commercial providers to deliver research, technology, products and services in the secure communications sector. We provide a stimulating working environment, with opportunities to be involved in a variety of projects and services...
-
IT Support and Service Desk Operator
4 weeks ago
Tewkesbury, Gloucestershire, United Kingdom Amiosec Full timeAbout us Amiosec is an exciting and growing UK technology company. We work in partnership with UK government customers and commercial providers to deliver research, technology, products and services in the secure communications sector. We provide a stimulating working environment, with opportunities to be involved in a variety of projects and services...
-
Service Desk Analyst
3 months ago
Tewkesbury, United Kingdom Amiosec Full timeAbout us Amiosec is an exciting and growing UK technology company. We work in partnership with UK government customers and commercial providers to deliver research, technology, products and services in the secure communications sector. We provide a stimulating working environment, with opportunities to be involved in a variety of projects and services that...
-
Service Desk Analyst
3 months ago
Tewkesbury, United Kingdom Amiosec Full timeAbout usAmiosec is an exciting and growing UK technology company. We work in partnership with UK government customers and commercial providers to deliver research, technology, products and services in the secure communications sector.We provide a stimulating working environment, with opportunities to be involved in a variety of projects and services that aim...
-
Service Desk Analyst
3 months ago
Tewkesbury, United Kingdom Amiosec Full timeAbout usAmiosec is an exciting and growing UK technology company. We work in partnership with UK government customers and commercial providers to deliver research, technology, products and services in the secure communications sector.We provide a stimulating working environment, with opportunities to be involved in a variety of projects and services that aim...
-
Service Desk Analyst
3 months ago
Tewkesbury, United Kingdom Amiosec Full timeAbout usAmiosec is an exciting and growing UK technology company. We work in partnership with UK government customers and commercial providers to deliver research, technology, products and services in the secure communications sector.We provide a stimulating working environment, with opportunities to be involved in a variety of projects and services that aim...
-
Service Desk Analyst
2 weeks ago
Tewkesbury, United Kingdom Amiosec Full timeAbout us Amiosec is an exciting and growing UK technology company. We work in partnership with UK government customers and commercial providers to deliver research, technology, products and services in the secure communications sector. We provide a stimulating working environment, with opportunities to be involved in a variety of projects and services...
-
Service Desk Support Specialist
1 month ago
Tewkesbury, Gloucestershire, United Kingdom Amiosec Full timeAbout UsAmiosec is a dynamic and innovative UK technology company that collaborates with government customers and commercial providers to deliver cutting-edge research, technology, products, and services in the secure communications sector.We offer a stimulating work environment with opportunities to be involved in various projects and services that aim to...
-
IT Support and Service Desk Operator
2 weeks ago
Tewkesbury, United Kingdom Amiosec Full timeAbout us Amiosec is an exciting and growing UK technology company. We work in partnership with UK government customers and commercial providers to deliver research, technology, products and services in the secure communications sector. We provide a stimulating working environment, with opportunities to be involved in a variety of projects and services that...
-
IT Support Specialist
4 weeks ago
Tewkesbury, Gloucestershire, United Kingdom Amiosec Full timeAbout UsAmiosec is a UK-based technology company that partners with government customers and commercial providers to deliver research, technology, products, and services in the secure communications sector. We provide a stimulating working environment with opportunities to be involved in various projects and services that aim to deliver and continually...
-
IT Support Specialist
4 weeks ago
Tewkesbury, Gloucestershire, United Kingdom Amiosec Full timeAbout UsAmiosec is a dynamic UK technology company that partners with government customers and commercial providers to deliver research, technology, products, and services in the secure communications sector. We provide a stimulating working environment with opportunities to be involved in various projects and services that aim to deliver and continually...
-
Senior IT Engineer/2nd/3rd Line Support
3 weeks ago
Gloucester, Gloucestershire, United Kingdom LM RECRUITMENT SOLUTIONS LTD Full timeSenior IT Engineer Gloucester £Education Sector 4 days on-site, 1 day remote per week 5 days after five years service (+ bank holidays) Provides 3rd line support to stakeholders in line with internal IT policies and procedures; supports the IT Manager in the delivery of IT Services; supports the operation of all IT systems, services, and...
-
Sales Executive Apprenticeship
3 weeks ago
Tewkesbury, Gloucestershire, United Kingdom GAP Group LTD Full time €13,000Complete your application using the 'Apply' button, this will take you directly to the GAP website. GAP Group Apprentices are a key in ensuring our Depots have the right level of expertise, today, tomorrow and in future. As an Apprentice Hire & Sales Co-ordinator (HSC) you will be enrolled in a blended learning programme where you will gain NVQ Level 2...
-
Finance Operations Analyst
2 weeks ago
Tewkesbury, Gloucestershire, United Kingdom Bromford Full timeAbout the RoleBromford is a leading housing association that provides quality, affordable homes to individuals and families. We're seeking an experienced Finance Operations Analyst to join our dynamic Finance team.Key ResponsibilitiesAs a Finance Operations Analyst, you will be responsible for developing and maintaining the finance business partner service...
-
Finance Business Analyst
4 weeks ago
Tewkesbury, Gloucestershire, United Kingdom Bromford Full timeAbout the RoleWe are seeking a highly analytical and skilled Finance Business Analyst to join our dynamic Finance team at Bromford. As a key member of our team, you will report to the Senior Finance Business Partner and be responsible for developing and maintaining the finance business partner service to key business stakeholders across our Central Services...
-
Service Operations Team Lead
11 hours ago
Tewkesbury, Gloucestershire, United Kingdom Amiosec Full timeAbout us Amiosec is an exciting and growing UK technology company. We work in partnership with UK government customers and commercial providers to deliver research, technology, products and services in the secure communications sector. We provide a stimulating working environment, with opportunities to be involved in a variety of projects and services...
-
Finance Business Analyst
4 weeks ago
Tewkesbury, Gloucestershire, United Kingdom Bromford Full timeAbout the RoleWe are seeking a highly skilled Finance Business Analyst to join our dynamic Finance team at Bromford. As a key member of our team, you will be responsible for developing and maintaining the finance business partner service to key business stakeholders across our Central Services and Technology teams.Key ResponsibilitiesProvide crucial analysis...
-
Tewkesbury, Gloucestershire, United Kingdom Bromford Full timeAbout the RoleWe are seeking a highly analytical Financial Data Analyst to join our dynamic Finance team. As a key member of our Central Services and Technology teams, you will be responsible for developing and maintaining the finance business partner service to key stakeholders.As a Financial Data Analyst, you will provide crucial analysis and insights that...
-
Training Business Analyst
1 month ago
Cheltenham, Gloucestershire, United Kingdom Langham Recruitment Full timeBusiness Analyst – Altnet ISP Fully Remote – with occasional expenses paid travel to Cheltenham Day Rate : £400 - £450 per day We are looking for an experienced BA to join our telco client and help with the production of business processes, the gathering of requirements and development of detailed documentation for their upcoming key projects....
-
Training Business Analyst
1 month ago
Cheltenham, Gloucestershire, United Kingdom Langham Recruitment Full timeBusiness Analyst – Altnet ISP Fully Remote – with occasional expenses paid travel to Cheltenham Day Rate : £400 - £450 per day We are looking for an experienced BA to join our telco client and help with the production of business processes, the gathering of requirements and development of detailed documentation for their upcoming key projects....