Help Desk Professional
1 week ago
About This Opportunity: We are seeking a skilled Service Desk Analyst to join our team at Amiosec. As a Service Desk Analyst, you will provide exceptional customer support services to our clients, ensuring prompt resolution of their queries and issues.
Remuneration: Our salary package includes a competitive base salary of £28,000 - £32,000 per annum, reflecting your level of experience.
Key Responsibilities:
- Manage incoming customer inquiries, complaints, and requests via multiple channels
- Provide timely, accurate, and professional responses to customer queries
- Escalate complex issues to senior technicians or managers as required
- Maintain accurate records of customer interactions and resolutions
Essential Skills and Experience:
- Minimum 1-2 years of service desk experience
- Exceptional communication and interpersonal skills
- Familiarity with IT systems, networks, and software applications
- Proficiency in using ticketing systems and knowledge management tools
- ITIL certification or working knowledge
Amiosec's Employee Benefits:
- Free life insurance policy covering four times annual salary
- Access to a private health scheme with no waiting period or treatment limits
- Contributory pension scheme, matched up to 10% by the company
- Holiday entitlement and flexible working arrangements
- Enhanced parental leave policies
- Discounted cycle purchase scheme
- Electric Vehicle salary sacrifice scheme],
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