IT Support and Service Desk Operator

3 weeks ago

Tewkesbury, United Kingdom Amiosec Full time
About us Amiosec is an exciting and growing UK technology company. We work in partnership with UK government customers and commercial providers to deliver research, technology, products and services in the secure communications sector.
We provide a stimulating working environment, with opportunities to be involved in a variety of projects and services that aim to deliver and continually evolve secure mobile services for our customers.

As the Service Desk Analyst at Amiosec you will be the 1st point of contact for our customers across multiple services, providing secure, professional and friendly customer support services. Working hours are Monday – Friday, 7.5 hours per day on a weekly shift rotation. Please note - Due to the nature of our work, all candidates will be required to obtain and maintain UK security clearance (DV)

Handle incoming issues, queries and help requests from end users, either via email, ticketing or over the phone
Provide 1st and 2nd line incident management support for customer issues
Fulfilling service requests such as information requests or new hardware requests
Support the Major Incident Management Process
Providing updates around any service or customer issues for problem management

Service Desk experience (minimum of 1-2 years)
Excellent communicator face to face and online
Experience using computers with either Windows, Linux or Mac based applications
Proficient in use of ticketing systems (ITSM) (eg Freshdesk, Jira, Servicenow etc)
Proficient in use of knowledge systems (Confluence, Sharepoint)
ITIL certified or working knowledge
Networks familiarity
Microsoft office proficient
Unix experience
Fault-finding of electronic assemblies to component level
Personal interest in IT

We here at Amiosec appreciate the work our employees do, as a result we offer a comprehensive benefits package consisting of:

~ Life Insurance (X4 Salary)
~ Private Health Scheme, that disregards medical history, has no excess and no limit on treatments
~ Salary Sacrifice Company Penson, matched up to a maximum of 10%
~25 Days Holiday + Bank/Public Holidays
~ 5 holiday hours
~ Enhanced Maternity/Paternity Leave
~ Cycle to work scheme
~ EV salary sacrifice scheme
~

  • IT Support and Service Desk Operator

    4 weeks ago

    Tewkesbury, Gloucestershire, United Kingdom Amiosec Full time

    About us Amiosec is an exciting and growing UK technology company. We work in partnership with UK government customers and commercial providers to deliver research, technology, products and services in the secure communications sector. We provide a stimulating working environment, with opportunities to be involved in a variety of projects and services...

  • IT Support and Service Desk Operator

    4 weeks ago

    Tewkesbury, Gloucestershire, United Kingdom Amiosec Full time

    About us Amiosec is an exciting and growing UK technology company. We work in partnership with UK government customers and commercial providers to deliver research, technology, products and services in the secure communications sector. We provide a stimulating working environment, with opportunities to be involved in a variety of projects and services...

  • Service Desk Support Specialist

    1 month ago

    Tewkesbury, Gloucestershire, United Kingdom Amiosec Full time

    About UsAmiosec is a dynamic and innovative UK technology company that collaborates with government customers and commercial providers to deliver cutting-edge research, technology, products, and services in the secure communications sector.We offer a stimulating work environment with opportunities to be involved in various projects and services that aim to...

  • Service Desk Analyst

    3 months ago

    Tewkesbury, United Kingdom Amiosec Full time

    About usAmiosec is an exciting and growing UK technology company. We work in partnership with UK government customers and commercial providers to deliver research, technology, products and services in the secure communications sector.We provide a stimulating working environment, with opportunities to be involved in a variety of projects and services that aim...

  • Service Desk Analyst

    3 months ago

    Tewkesbury, United Kingdom Amiosec Full time

    About usAmiosec is an exciting and growing UK technology company. We work in partnership with UK government customers and commercial providers to deliver research, technology, products and services in the secure communications sector.We provide a stimulating working environment, with opportunities to be involved in a variety of projects and services that aim...

  • Service Desk Analyst

    3 months ago

    Tewkesbury, United Kingdom Amiosec Full time

    About usAmiosec is an exciting and growing UK technology company. We work in partnership with UK government customers and commercial providers to deliver research, technology, products and services in the secure communications sector.We provide a stimulating working environment, with opportunities to be involved in a variety of projects and services that aim...

  • Service Desk Analyst

    3 months ago

    Tewkesbury, United Kingdom Amiosec Full time

    About us Amiosec is an exciting and growing UK technology company. We work in partnership with UK government customers and commercial providers to deliver research, technology, products and services in the secure communications sector. We provide a stimulating working environment, with opportunities to be involved in a variety of projects and services that...

  • Service Desk Analyst

    3 weeks ago

    Tewkesbury, United Kingdom Amiosec Full time

    About us Amiosec is an exciting and growing UK technology company. We work in partnership with UK government customers and commercial providers to deliver research, technology, products and services in the secure communications sector. We provide a stimulating working environment, with opportunities to be involved in a variety of projects and services...

  • Service Desk Analyst

    3 months ago

    Tewkesbury, Gloucestershire, United Kingdom Amiosec Full time

    About us Amiosec is an exciting and growing UK technology company. We work in partnership with UK government customers and commercial providers to deliver research, technology, products and services in the secure communications sector. We provide a stimulating working environment, with opportunities to be involved in a variety of projects and services...

  • Service Operations Team Lead

    10 hours ago

    Tewkesbury, United Kingdom Amiosec Full time

    About us Amiosec is an exciting and growing UK technology company.We work in partnership with UK government customers and commercial providers to deliver research, technology, products and services in the secure communications sector.We provide a stimulating working environment, with opportunities to be involved in a variety of projects and services that aim...

  • Operational Support Coordinator

    4 weeks ago

    Tewkesbury, Gloucestershire, United Kingdom Health and Care Management Ltd Full time

    About the RoleWe are seeking an experienced Operational Support Administrator to join our team at Health and Care Management Ltd. As an Operational Support Administrator, you will be responsible for delivering high-quality support to our business, including customer-focused support and working closely with case managers.This is a varied and flexible role,...

  • Support Worker

    6 months ago

    Tewkesbury, United Kingdom Walsingham Support Full time

    **SLEEP INS AVAILABLE IN THIS LOCATION PAYING £55 PER NIGHT OVER AND ABOVE THE HOURLY PAYRATE** **Work with Walsingham and make a real difference to people's lives** Walsingham Support has been operating across England and Wales since 1986. We enhance the lives of people with learning disabilities, autism and other complex needs. We're different because...

  • Service Operations Team Lead

    3 days ago

    Tewkesbury, United Kingdom Amiosec Full time

    About usAmiosec is an exciting and growing UK technology company. We work in partnership with UK government customers and commercial providers to deliver research, technology, products and services in the secure communications sector.We provide a stimulating working environment, with opportunities to be involved in a variety of projects and services that aim...

  • Service Operations Team Lead

    2 days ago

    Tewkesbury, United Kingdom Amiosec Full time

    About usAmiosec is an exciting and growing UK technology company. We work in partnership with UK government customers and commercial providers to deliver research, technology, products and services in the secure communications sector.We provide a stimulating working environment, with opportunities to be involved in a variety of projects and services that aim...

  • Service Operations Team Lead

    2 days ago

    Tewkesbury, United Kingdom Amiosec Full time

    About us Amiosec is an exciting and growing UK technology company. We work in partnership with UK government customers and commercial providers to deliver research, technology, products and services in the secure communications sector. We provide a stimulating working environment, with opportunities to be involved in a variety of projects and services that...

  • Service Operations Team Lead

    2 days ago

    Tewkesbury, United Kingdom Amiosec Full time

    About us Amiosec is an exciting and growing UK technology company. We work in partnership with UK government customers and commercial providers to deliver research, technology, products and services in the secure communications sector. We provide a stimulating working environment, with opportunities to be involved in a variety of projects and services...

  • Service Operations Team Lead

    3 days ago

    Tewkesbury, United Kingdom Amiosec Full time

    About usAmiosec is an exciting and growing UK technology company. We work in partnership with UK government customers and commercial providers to deliver research, technology, products and services in the secure communications sector.We provide a stimulating working environment, with opportunities to be involved in a variety of projects and services that aim...

  • Operational Support Administrator

    4 weeks ago

    Tewkesbury, Gloucestershire, United Kingdom Health and Care Management Ltd Full time

    Job OpportunityWe are seeking an experienced Operational Support Administrator to deliver high-quality support to our business, including customer-focused support and collaboration with case managers. The role involves a range of duties, including reception duties, administration, and communication management.Process incoming communications, scanning and...

  • Female Support Worker

    3 months ago

    Tewkesbury, United Kingdom Walsingham Support Full time

    SLEEP INS AVAILABLE IN THIS LOCATION PAYING £55 PER NIGHT OVER AND ABOVE THE HOURLY PAYRATEWork with Walsingham and make a real difference to people's lives Walsingham Support has been operating across England and Wales since 1986. We enhance the lives of people with learning disabilities, autism and other complex needs. We're different because we pride...

  • CNC Lathe Operator

    4 weeks ago

    Tewkesbury, United Kingdom Meridian Business Support Full time

    About the JobWe are seeking a skilled CNC Turner Setter Operator to join our team at Meridian Business Support. As a CNC Turner Setter Operator, you will be responsible for setting up and operating a CNC lathe, producing precision engineered component parts, and checking the accuracy of your work against engineering drawings.Key ResponsibilitiesSetting up...