Clinical Support Specialist for Enhanced Patient Care

4 weeks ago

Hales, Norfolk, United Kingdom Norfolk Community Health and Care NHS Trust Full time

Job Overview

Are you committed to enhancing the care experience for individuals with mental health challenges? Would you appreciate comprehensive training to deepen your understanding of mental health issues and advocate for this important patient demographic?

This position offers flexibility in scheduling, allowing you to create a work-life balance that suits your needs, even if you are interested in working in an inpatient environment.

NCH&C is establishing a newly formed team dedicated to supporting our Inpatient Wards in delivering care to patients with mental health diagnoses and concerns.

This team will undergo training designed to empower our Healthcare Support Workers, ensuring they are equipped to implement and share best practices in patient care.

You will collaborate with NCH&C teams, our specialized Mental Health nurse, patients, and their families to execute care plans that prioritize optimal patient experiences and outcomes.

Additionally, you will have the opportunity to develop your own working schedule within the team, allowing for greater adaptability beyond standard clinical shift patterns. While your primary location will be a designated 'home' ward, you will be expected to travel to various sites to provide support to teams and patients requiring your expertise.

Main Responsibilities

1. Assist inpatient teams across various geographical areas.

2. Follow the directives of the Registered Nurse (RN) promptly and accurately, who is responsible for the overall delivery of care.

For comprehensive details, please refer to the full job description.

About Our Organization

Join a distinguished organization recognized with an Outstanding rating by the Care Quality Commission (CQC), the highest accolade possible, and the first independent NHS community trust in the nation to achieve this honor.

Learn more about our organization and the opportunities we offer:

Job Responsibilities

Communication

1. Greet patients, visitors, and family members in the clinical area, providing necessary assistance, support, and information while being mindful of communication barriers.

2. Answer phone calls in a courteous manner, responding appropriately and directing inquiries to the Registered Nurse as needed.

3. Maintain effective communication within the nursing team, multi-disciplinary team, and other departments to ensure well-coordinated patient care.

4. Participate in the handover process for patient care under the direct supervision of an RN, ensuring confidentiality is upheld at all times.

5. Document and report all incidents, accidents, and complaints using the trust's systems (Datix) to the senior nurse on duty.

6. Utilize System One, ICE, and other relevant trust systems as required by the clinical area.

For detailed information, please consult the full job description.

Person Specification

Qualifications

Essential

  • Minimum GCSE level grade 5 in English and Maths or equivalent.
  • Must possess a UK driving license and have access to a vehicle for work purposes.
  • Care Certificate or equivalent healthcare experience.

Desirable

  • City and Guilds NVQ Level 3 in Care/Health and Social Care.

Behaviors

Essential

  • Compassionate demeanor.
  • Empathetic and understanding.
  • Resilient character.
  • Ability to adapt to various work environments.

Desirable

  • Flexibility in adapting to different work locations.

Experience

Essential

  • Prior experience in a nursing or care setting.
  • Strong interpersonal and communication skills.

Personal Attributes / Behaviors

Essential

  • Positive response to change.
  • Flexibility in work approach.
  • Ability to function effectively within a multi-disciplinary team.
  • Strong social skills.

Other

Essential

  • Capable of arranging personal travel.
  • Willingness to work in other community hospitals within our trust as needed to meet service demands.

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