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Administrative Support Specialist
2 months ago
We are seeking a highly skilled and experienced Administrative Support Specialist to join our team at Livewell Southwest. As a key member of our administrative team, you will provide high-quality support to our service area, ensuring the smooth operation of our daily activities.
Key Responsibilities- Provide administrative support to the service area, including maintaining records, minute taking, data inputting, and reception duties.
- Arrange meetings and events on behalf of the service, making bookings as necessary and ensuring all equipment and documentation is available.
- Respond to telephone, email, and written queries on behalf of the service area, including call handling as agreed with the line manager.
- Produce informal and formal minutes as an accurate record of meetings, transcribing and distributing as directed.
- Maintain accurate and timely electronic and hard copy information training logs using organisational systems as directed.
- Support operational staff to access management information; electronic and hard copy.
- Collect and collate data to enable managers to monitor budgets and performance in relation to business support function with support of line manager.
- Provide support to customer and visitor reception areas, acting as the first point of enquiry and signposting individuals to relevant information/service.
- Ensure that all complaints, compliments, concerns, comments, and suggestions are appropriately recorded, and where possible resolved within the level of role or escalated appropriately.
- Substantial experience of working in an administrative environment using computerised data systems.
- Experience of supervising other staff members.
- Working knowledge of Microsoft Office, including Word and Excel.
- Understanding of confidentiality and data protection act.
- Able to build effective working relationships with customers and colleagues/staff.
Livewell Southwest is an independent, award-winning social enterprise providing integrated health and social care services for people across Plymouth, South Hams, and West Devon, as well as some specialist services for people living in parts of Devon and Cornwall.
We are committed to involving the people we care for, families, and carers in everything that we do, working towards co-production where we can. We value our employees and make an investment in their development a priority.
