Administrative Support Specialist

2 weeks ago


Plymouth, Plymouth, United Kingdom Pontoon Full time

Job Title: Administrative Support Specialist

Job Summary:

We are seeking a detail-oriented and proactive Administrative Support Specialist to join our team. The successful candidate will be responsible for monitoring Jira, managing support tickets, and performing various operational and administrative tasks.

Key Responsibilities:

  • Monitor Jira on a regular basis to ensure efficient management of support tickets
  • Manage phone calls and maintain staff records, including updating contact details and system access
  • Manage monthly leaver and joiner lists, including addressing a backlog
  • Support the R&T team by reactivating activities, updating target dates, and managing approvals related to regulatory activities
  • Handle WI status updates, assist with time sheet support for new starters, and offer general administrative support
  • Manage tickets related to estimating and charging that require resolution from the Connections Strategy team
  • Manage approval limits by coordinating with e5 support and address any fieldwork-related errors

Requirements:

The ideal candidate will have excellent organizational and communication skills, with the ability to work independently and manage multiple priorities in a fast-paced environment.

Working Arrangements:

The role requires an initial month of in-office work for onboarding and training, after which a hybrid working model will apply.



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