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Collections Administrator

2 months ago

Burton upon Trent, Staffordshire, United Kingdom Close Brothers Group Full time

About the Role

We are seeking a highly skilled and experienced Collections Administrator to join our team at Close Brothers Group. As a Collections Administrator, you will play a critical role in supporting our collections desk in the collection of overdue accounts, providing excellent administrative support, and corresponding with customers.

Key Responsibilities

  • Collection of overdue accounts as agreed with the Collections Manager.
  • Corresponding daily with customers both verbally and in writing.
  • Advise and regularly update relevant staff of any significant collections case and its progress.
  • To be compliant with all current legislation.
  • Rescheduling of customer agreements when appropriate and agreed.

Requirements

  • You have the ability to adapt working styles depending on customers and situations.
  • You have a proven ability in a collections environment.
  • You possess a good telephone manner.
  • You have excellent verbal, written and interpersonal skills with a strong customer service focus.
  • You're computer literate, with experience using Word and Excel.

Desirable Skills

  • Experience in an asset finance or financial services environment.
  • Experience of using Alfa software.

About Us

Close Brothers Group is a leading UK merchant banking group providing lending, deposit taking, wealth management services, and securities trading. We provide financial support and advice to small businesses and individuals in the UK. Our purpose is to help the people and businesses of Britain thrive over the long term.