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Customer Service Representative

2 months ago


Redruth, Cornwall, United Kingdom Search Full time
Customer Support Advisor

Search is seeking a skilled Customer Support Advisor to join our team in Redruth. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through various channels.

Key Responsibilities:
  • Respond to customer enquiries in a timely and efficient manner, ensuring a five-star customer experience.
  • Log and track customer interactions, escalating issues to relevant departments as needed.
  • Assist with monthly customer surveys to gauge satisfaction and identify areas for improvement.
  • Process sales orders for prepaid airtime cards for authorized customers.
  • Investigate alarms, issue outage reports, and resolve service issues related to network or customer-related problems.
Requirements:
  • Ability to work shifts, including evenings and weekends.
  • Excellent communication skills, both verbal and written.
  • Confident and clear telephone manner.
  • SC security clearance, requiring a minimum of 5 years' residency in the UK.
  • Good IT skills.

This is an exciting opportunity to join a dynamic team and contribute to delivering exceptional customer service. If you are a motivated and customer-focused individual, we encourage you to apply.