Boutique Manager

2 days ago


London, Greater London, United Kingdom Jo Malone London Full time
Lead the Jo Malone London Boutique Team

At Jo Malone London, we're seeking a dynamic and inspirational Boutique Manager to lead our team of Sales Advisors and drive sales, customer service, and operational excellence. As a key member of our boutique team, you'll be responsible for creating and executing a business plan to recruit and retain customers through strategic targeting, exceptional customer relationship management, and leadership of a high-performing team.

Creativity is at the heart of our boutique experience. From our signature Hand and Arm massage to hosting wedding consultations, our services and events are designed to delight our customers. As Boutique Manager, you'll elevate these experiences, drawing success from them and ensuring all team members are aligned with our boutique and brand vision. You'll also coach and inspire your team, driving development and exceeding KPIs.

What We Offer

  • Competitive industry salary
  • Commission scheme eligibility
  • Annual Leave & Family Leave
  • Product discount/Staff Product Concession monthly credit spend allowance
  • Mental Health Wellbeing Initiatives (Unmind App and Employee Assistant Programme)
  • Benefits platform with exclusive discounts and offers
  • Work Life Connections – Employee Assistance Programme
  • Extensive Training & development offering

Our Commitment to Diversity and Inclusion

We're committed to being the most inclusive and diverse beauty company in the world. We believe in respecting and caring for our employees, communities, and consumers. With a global presence and diverse workforce, we're dedicated to understanding local relevance and changing beauty needs.

Requirements

  • Proven retail management/assistant retail management experience preferably within beauty or a fast-paced retail environment
  • Experience setting sales and customer service targets, sales analysis and staff scheduling
  • Previous retail operations experience including inventory and facilities management and cash reconciliation
  • Proven track record of leading, coaching and developing a team to succeed
  • Experience of creating and executing in-store events
  • Flexible availability across days/hours
  • Proficient in Microsoft office
  • Proof of right to live and work in the country

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