Boutique Manager

4 days ago

London, Greater London, United Kingdom Jo Malone London Full time
Lead a Team of Sales Advisors at Jo Malone London

As a dynamic and inspirational Boutique Manager, you will be responsible for leading, coaching, and developing a team of Sales Advisors to achieve sales, customer service, and operational targets. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, exceptional customer relationship management, and the leadership of a high-performing team.

Creativity is our day-to-day. From the signature Hand and Arm massage to hosting wedding consultations, our services and events are the talk of the town. As Boutique Manager, your role will be to elevate these in-store events and draw success from them. You will also be accountable for the smooth running of the store, ensuring all team members are aligned with the Boutique and Brand vision. The Boutique Manager role requires you to coach and inspire your team, ensuring development and allowing them to exceed their KPIs, as well as your own.

Benefits and Opportunities

  • Competitive industry salary
  • Commission scheme eligibility
  • Annual Leave & Family Leave
  • Product discount/Staff Product Concession monthly credit spend allowance
  • Mental Health Wellbeing Initiatives (Unmind App and Employee Assistant Programme)
  • Benefits platform with exclusive discounts and offers
  • Work Life Connections – Employee Assistance Programme
  • Extensive Training & development offering

Our Commitment to Diversity and Inclusion

The Estée Lauder Companies' collective vision is to be the most inclusive and diverse beauty company in the world, and to be both the employer of choice for diverse talent and the brand of choice for our global consumers. We are a people-first company, respecting and caring for our employees, communities, and consumers. With consumers in approximately 150 countries and territories, and 70 languages at the point of sale in the UK & Ireland, it is essential that we continue to have a diverse workforce that understands local relevance and the changing beauty needs of all our global consumers.

Requirements

  • Proven retail management/assistant retail management experience preferably within beauty or a fast-paced retail environment
  • Experience setting sales and customer service targets, sales analysis, and staff scheduling
  • Previous retail operations experience including inventory and facilities management and cash reconciliation
  • Proven track record of leading, coaching, and developing a team to succeed
  • Experience of creating and executing in-store events
  • Flexible availability across days/hours
  • Proficient in Microsoft office
  • Proof of right to live and work in the country

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