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Boutique Manager

2 months ago

London, Greater London, United Kingdom Jo Malone London Full time
Lead the Jo Malone London Boutique Team

As a dynamic and inspirational Boutique Manager, you will be responsible for leading, coaching, and developing a high-performing team of Sales Advisors to achieve sales, customer service, and operational targets. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, exceptional customer relationship management, and leadership.

Creativity is at the heart of our boutique experience. From signature Hand and Arm massages to hosting wedding consultations, our services and events are the talk of the town. As Boutique Manager, your role will be to elevate these in-store experiences and draw success from them. You will also be accountable for the smooth running of the store, ensuring all team members are aligned with the Boutique and Brand vision.

Key Responsibilities:

  • Lead and develop a high-performing team of Sales Advisors
  • Create and execute an agile business plan to achieve sales and customer service targets
  • Develop and implement strategic targeting and customer relationship management initiatives
  • Elevate in-store experiences and events to drive business success
  • Ensure the smooth running of the store and alignment with the Boutique and Brand vision

Requirements:

  • Proven retail management experience, preferably within beauty or a fast-paced retail environment
  • Experience setting sales and customer service targets, sales analysis, and staff scheduling
  • Previous retail operations experience, including inventory and facilities management, and cash reconciliation
  • Proven track record of leading, coaching, and developing a team to succeed
  • Experience of creating and executing in-store events
  • Flexible availability across days/hours
  • Proficient in Microsoft Office
  • Proof of right to live and work in the country

About Jo Malone London:

Jo Malone London is a British fragrance house known for elegantly simple scents with unexpected ingredients and a unique twist. We are a people-first company, respecting and caring for our employees, communities, and consumers. With a global presence and a commitment to diversity and inclusion, we offer a dynamic and inclusive work environment.