Boutique Operations Manager

1 week ago

London, Greater London, United Kingdom Cartier Full time
About the Role

We are seeking a highly motivated and organized individual to join our team as a Boutique Assistant Supervisor. As an Ambassador of the Maison, you will lead by example and efficiently manage the daily operations of the Boutique Assistant Team.

Key Responsibilities
  • Team Management
    • Motivate and support the Boutique Assistants by leading by example and providing excellent client service and offering guidance and assistance as needed.
    • Collaborate with Learning & Development Manager to assist in providing relevant training for BA community.
    • Conduct monthly one to one meetings and Annual and mid-year review meetings.
    • Manage BA team Rota's, leave requests and sick forms.
    • Liaise with Boutique Manager, Operations Manager and Cartier HR department where necessary regarding team members.
    • Assist in the hire of new personnel.
  • Boutique Operations
    • Organise the daily planner for the Boutique Assistants and ensure that each team member receives clear directions with regards to their function.
    • Ensure that tasks are carried out by the team in a timely manner.
    • Manage the packaging area, back of house offices and kitchenettes, ensures the replenishment of all supplies needed, placing orders when necessary.
    • Ensure all Health & Safety and Security protocols are followed by clients and the Boutique Assistant Team.
    • Addresses daily operational issues with the team ie appropriate behaviour, adhering to Cartier values in terms of appearance, presentation etc.
    • Assists Management with operational projects as required – inventories, IT, new initiatives as required.
    • Ensure all functions are conducted respecting compliance.
  • Collaboration
    • Perform administrative tasks under guidance of Management, such as documenting procedures and creating guidelines.
    • Support High jewellery & Press appointments in store.
    • Support Bond Street events.
    • Collaborate with other boutique Boutique Assistants and Head office contacts to refine Boutique Assistant processes.
    • Evolving operational reporting to benefit the boutique management with timely and relevant content.
    • Be familiar and support other departments projects (including but not limited to CS initiatives, CRC etc).
    Requirements
    • Strong interpersonal and communication skills.
    • You will have a true client centric approach, ensuring this mentality is carried through all aspects of your role from coaching to operations.
    • Organisational capabilities are key in this role.
    • Working in a fast-paced environment you will have a great eye for detail and be able to manage a diverse range of tasks within specific timeframes.
    • Ensures the implementation and respect of all group, Maison and boutique policies and guidelines.

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