Boutique Manager

4 weeks ago

London, Greater London, United Kingdom Jo Malone London Full time
Lead a Team of Sales Advisors at Jo Malone London

Jo Malone London is a renowned fragrance house that embodies elegance and sophistication. As a Boutique Manager, you will be responsible for leading a high-performing team of Sales Advisors to achieve sales, customer service, and operational targets. Your role will involve creating and executing a business plan to recruit and retain customers through strategic targeting, exceptional customer relationship management, and leadership.

Creativity is at the heart of our business, and as a Boutique Manager, you will be responsible for elevating our in-store events and services, such as our signature Hand and Arm massage and wedding consultations. You will also be accountable for the smooth running of the store, ensuring all team members are aligned with the Boutique and Brand vision.

We offer a competitive industry salary, commission scheme eligibility, annual leave, and family leave. You will also have access to product discounts, mental health wellbeing initiatives, and an extensive training and development offering.

Key Responsibilities:

  • Lead and develop a team of Sales Advisors to achieve sales and customer service targets
  • Create and execute a business plan to recruit and retain customers
  • Elevate in-store events and services to drive sales and customer engagement
  • Ensure the smooth running of the store and alignment with the Boutique and Brand vision
  • Coach and inspire team members to exceed their KPIs

Requirements:

  • Proven retail management experience, preferably in beauty or a fast-paced retail environment
  • Experience setting sales and customer service targets, sales analysis, and staff scheduling
  • Previous retail operations experience, including inventory and facilities management, and cash reconciliation
  • Proven track record of leading, coaching, and developing a team to succeed
  • Experience of creating and executing in-store events

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