Client Relations Coordinator

4 weeks ago


Helston, Cornwall, United Kingdom Berry Recruitment Full time £15
Position Overview

This position entails a commitment of 32 hours weekly, featuring core hours alongside adaptable start and end times.

Key Responsibilities

Customer Interaction: Address customer inquiries with precision and professionalism, ranging from individual questions to detailed technical information for larger food production and retail partners.

Complaint Management: Oversee customer grievances, tracking complaints to pinpoint recurring issues and trends.

Documentation Management: Maintain accurate records of quality assurance reports, production metrics, and other pertinent documentation.

Cross-Department Collaboration: Work in conjunction with various teams, including production, quality control, and management, to facilitate seamless information exchange and timely updates to documentation.

Required Skills

Proficiency in Microsoft applications (including Excel) is essential, along with a preference for experience with online retail specification systems.

A solid understanding of food safety standards and regulations is also required.

Benefits
  • Employee discount across the organization
  • On-site parking availability
  • Employee recognition program with cash awards
  • 21 days of annual leave plus Bank Holidays (pro rata)
  • Staff bonus initiative

Please note that this job description is designed to be inclusive and does not discriminate based on gender, marital status, race, religion, color, age, disability, or sexual orientation.



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