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CRM System Implementation Specialist

2 months ago

Yeovil, Somerset, United Kingdom Barchester Healthcare Full time
Position Overview:

Join Barchester Healthcare as a dedicated CRM System Implementation Specialist and play a pivotal role in our digital transformation journey. We are seeking an experienced and enthusiastic individual to support the rollout of our new CRM system across our extensive network of care homes and hospitals in the UK.

About Barchester Healthcare:
Barchester Healthcare is a leading provider in the healthcare sector, operating over 250 nursing homes and hospitals nationwide. We are committed to enhancing our services through innovative digital solutions, and we are excited to expand our team to support this mission.

Key Responsibilities:
  • Facilitate the successful adoption of the new CRM system (Salesforce) by ensuring all staff are well-informed and engaged.
  • Provide tailored support and guidance to home teams, adapting your approach to accommodate varying levels of IT proficiency.
  • Assist in the creation and refinement of standard operating procedures for effective CRM usage.
  • Collaborate with stakeholders and external partners to ensure project objectives align with organizational goals.
  • Monitor project activities and outcomes, identifying opportunities for improvement and training needs.
  • Contribute to the development of future project plans and strategies.
  • Support the delivery of training programs and the overall digital transformation initiative.

Qualifications and Skills:
  • Strong understanding of CRM systems, with Salesforce experience being a plus.
  • Knowledge of customer experience principles.
  • Experience in supporting users in system utilization.
  • Proficient in managing inquiries and change processes.
  • Ability to work collaboratively in a team environment.
  • Quick to learn new IT systems and processes.
  • Demonstrated ability to manage multiple tasks effectively.

Barchester Healthcare is proud to have received recognition for our outstanding workplace culture and commitment to employee development. If you are looking for a supportive environment that fosters career growth, consider joining our team.