Clinical Support Officer

6 days ago


Wolverhampton, Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

About the Role

The Royal Wolverhampton NHS Trust is seeking a highly skilled and organized individual to join our team as a Team Secretary. As a key member of our administrative team, you will be responsible for providing high-quality administrative support to our medical staff, ensuring that all tasks are completed efficiently and effectively.

Key Responsibilities

  • To provide high-quality audiotyping and word processing facilities with medical terminology, as required by medical staff, ensuring that the work is completed in an efficient and timely manner.
  • To obtain investigation results and exercise judgment to ensure that medical attention is urgently drawn to abnormal results.
  • To ensure all information and messages received from patients, colleagues, and medical staff are communicated efficiently and correctly, which can be of a sensitive or complex nature.
  • To act up in the absence of the Senior Team Secretary, ensuring all duties are completed in an effective and efficient manner to ensure an optimum service is always maintained.
  • To provide cross-cover for the secretarial team during absences.
  • To respond positively and promptly to enquiries and problems received from patients, medical staff, and other agencies, using initiative to take appropriate action in accordance with departmental policies and procedures.
  • To be committed to continual self-development and training to meet the requirements and further development of the specialty.
  • To respond in a professional and sensitive manner when dealing with confidential issues to patients, relatives, and other agencies.
  • To accurately create records and update patient-related information onto the computerized Patient Administration System.
  • To take responsibility for patient notes in the office pertaining to own work.
  • To assist with the training and induction of any new or less experienced secretarial/support staff.
  • To be familiar with and comply with all Trust and Departmental Policies and procedures.
  • To participate in appraisals to agree/revise Personal Development Plans.
  • To work closely with Health Records Staff and Team members to ensure the development of an efficient Team to effectively support the Directorate/Department.
  • To attend and participate in regular staff meetings.
  • To compile and maintain an up-to-date secretarial job plan/cover folder for secretarial team.
  • To participate in team, professional, and personal development activities and promote commitment to continuous development and improvement.

Person Specification

  • Education
    • Essential
      • Qualifications A-C GCSE or equivalent
      • Office experience
      • Typing or Word processing - qualifications or experience
    • Desirable
      • Hospital Experience

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