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Client Services Manager

2 months ago

London, Greater London, United Kingdom Realtime Agency Full time
About the Role

We are seeking a highly skilled and experienced Senior Account Director to join our team at Realtime Agency. As a key member of our Client Services team, you will be responsible for leading and overseeing client accounts, demonstrating strong client relationship management, and working to explicit budgets and timelines.

The ideal candidate will have a performance marketing background, including hands-on-keyboard campaign activation experience, and a proven track record of success with social, programmatic, and search campaigns. You will have experience with clients across multiple industries and be able to manage multiple accounts and projects simultaneously to meet objectives/key deadlines.

Key Responsibilities
  • Lead and oversee client accounts, demonstrating strong client relationship management, working to explicit budgets and timelines, and ensuring Realtime Agency are in a position to expand and maximise opportunities.
  • Establish oneself as a trusted advisor to clients, expanding our network within client organisations and fostering collaborative partnerships.
  • Coordinate and lead the Quarterly Business Reviews, providing strategic insights and demonstrating value to your clients.
  • Design innovative, large-scale paid campaigns across several platforms, including but not limited to Meta, Google Ads, and/or programmatic DSPs.
  • Manage, support, and oversee operational teams responsible for the placement, optimization, testing, and execution of complex campaigns, and ensure channel strategies align with core client goals and contract stipulations.
  • Develop processes, structure & services that add value to our existing clients and ensure client experience with RTA is best in class.
  • Work collaboratively across teams to identify and present new opportunities/areas of growth that will help continue the development of client accounts through the paid channels.
  • Drive the strategy to bring innovative ideas and new thinking to the forefront of everyday account interactions.
  • Stay at the forefront of industry innovation and best practices, learn and grow your knowledge and bring new findings and ideas to clients and internal teams.
Requirements
  • A performance marketing background, including hands-on-keyboard campaign activation experience.
  • 7+ years of paid advertising experience (agency experience preferable).
  • Experience with clients across multiple industries.
  • Proven track record of success with social, programmatic, and search campaigns.
  • Demonstrated ability to manage multiple accounts and projects simultaneously to meet objectives/key deadlines.
  • Experience with website and lead analytics (UTM tagging, Google Tag Manager, Salesforce, Google Analytics, Tableau).
  • Ad platform certifications.
  • Outstanding data handling and analytical skills.
  • Excellent written and verbal communication skills.
  • Working knowledge of Microsoft office products, especially PowerPoint and Excel.
  • Well-organised and flexible; able to move from project to project without delay.
  • Ability to work independently and as a member of a team.
  • A passion for Digital Marketing and learning.
  • Strong analytical skills and experience generating SEM reports.
About Realtime Agency

We're Realtime Agency. We might not be widely known – but our impact is felt everywhere we go. As an independent challenger agency – going hand-to-hand with the largest agencies in the world – we bring that challenger mindset to a marketplace of same old, same old advertising companies. Our work with some of the biggest brands in the world doesn't come from following suit; we blaze our own trail.

Realtime Agency is a global, full-funnel advertising agency that specialises in a unique, performance-led approach to campaign strategy not seen elsewhere in the field. We help businesses transform their digital buying processes through innovative – and, often, first-to-market – methods that have put both our clients and us on the map.

Clients in verticals from consumer tech to financial services to lifestyle brands and everything in between, Realtime has turned dozens of major brands into believers of a different approach to their media strategy. It is this innovative mindset that led Digiday to name Realtime Agency a finalist for Agency of the Year in 2023. Realtime Agency is based in London, England, with U.S. offices in Denver, Colorado and Washington, D.C.

What We Offer
  • People First Culture; in the last year we increased our staff happiness by 20%, we have a culture coordinator, team events, learning opportunities and training, company mid-year kick-off, individual awards, Class Pass, and much more.
  • Private medical insurance
  • 25 days holiday - excluding bank holidays
  • A birthday lie in
  • Growth company; we are positioned well in the market as leaders in 'the privacy age'
  • We're a global company with international work and travel opportunities
  • Digital learning opportunities – programmatic, Google, Influencer, SEO, Affiliate marketing to truly understand the full marketing mix, allowing you to go on and excel as a fully rounded digital leader
  • Be in the mix of industry change and trends – learn how we have pivoted into the privacy age and our plans for moving into the next wave of web3.0 and Metaverse.
  • Fast progression routes as the company continues to rapidly grow.
  • An excellent bonus scheme
  • A fun, friendly working environment