ITIL Service Process Coordinator
6 days ago
Job Title: Service Improvement Lead
Location: Remote
Working Style: Hybrid
Salary: £52,000
About the Role:
Inventum Group is seeking a highly skilled Service Improvement Lead to join our team. As a Service Improvement Lead, you will be responsible for improving, maintaining, and developing the AIR-ERP service model, coordinating support processes across service suppliers, and providing regular updates to management.
Key Responsibilities:
- Coordinate and integrate support processes across associated service suppliers.
- Develop and maintain the AIR ERP service model and associated process documentation.
- Continuously improve the AIR-ERP services.
- Provide reporting and status updates as required.
- Support service reviews and ensure agreed service changes are managed through to delivery.
- Support cost reduction activities.
Requirements:
- Understanding of ITIL service model.
- Experience in IT Support Processes and service-oriented background.
- Strong project Management experience.
About Inventum Group:
Inventum Group is a Recruitment and ED&I Consultancy Business. We are passionate about equity, diversity, and inclusion and seek individuals from the widest talent pool. We are committed to fair recruitment processes and welcome applications from underrepresented talent.
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