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Patient Services Coordinator

3 months ago

Lancashire, United Kingdom East Lancashire Hospitals NHS Trust Full time
Job Overview

Position Summary:

The role is dedicated to delivering and enhancing the highest standard of patient care, ensuring that each individual is treated with respect and given the autonomy they deserve.

The position requires a demonstration of leadership qualities that foster effective collaboration among team members.

Contribute to innovative clinical practices and assist in the implementation of nursing policies aligned with both National and Local Health Care strategies.

Provide support across various clinical settings to address service demands and promote professional growth.

Key Responsibilities

1. Organize and manage the reception, admission, transfer, and nurse-led discharge processes for patients.

2. Evaluate, plan, and implement tailored care programs within your area of expertise.

3. Ensure a safe environment for both patients and staff, maintaining patient dignity at all times.

4. Keep accurate records, including care pathway documents and electronic health records.

5. Participate in the investigation of incidents and accidents involving patients, visitors, or staff, and follow the clinical incident reporting procedures.

6. Exhibit advanced knowledge of specialized equipment, understanding its functions, potential issues, and necessary corrective actions.

7. Take charge of a patient group and act as a team leader when necessary, coordinating staff and operational lists.

8. Assist in maintaining cleanliness in clinical areas and equipment, ensuring a hazard-free environment.

Organizational Commitment

Health and Safety Responsibilities:

1. Adhere to safety policies and procedures for yourself and others.

2. Avoid any misuse of equipment intended for health and safety.

3. Promptly report any hazards or defects.

4. Report accidents or incidents as soon as possible and ensure proper documentation is completed.

5. Engage actively as a departmental representative.

Equality and Diversity:

1. Advocate for the equality, diversity, and rights of patients, families, and colleagues.

This job description outlines the primary responsibilities and functions of the role and is not exhaustive of all tasks.

Standards of Conduct:

Ensure personal actions align with Trust Policies and Procedures, including Health and Safety, confidentiality, and equal opportunities.

Attend necessary training sessions as required.

Conduct duties in line with the Trust's Vision values:

- Involve patients in their care

- Collaborate effectively

- Strive for excellence

- Commit to continuous service improvement

Detailed Responsibilities

1. Communicate effectively with patients, visitors, and colleagues through various means to ensure smooth service operations, particularly in sensitive situations.

2. Collaborate with the multi-disciplinary team to share critical information regarding patients' medical conditions.

3. Participate in regular team meetings to discuss unit operations.

4. Relay important information about patients' conditions to the appropriate personnel and serve as a liaison between departments.

5. Maintain professionalism during challenging interactions with patients and their families.

Education and Development:

1. Attend mandatory training sessions as per local policy.

2. Engage in performance reviews and work towards achieving set objectives.

3. Contribute to service development and reflect on professional experiences to enhance practice.

4. Mentor and assess learners and support practitioners in their roles.

5. Lead or participate in training programs as needed.

6. Be involved in relevant groups to foster professional growth and meet service requirements.

7. Supervise junior staff clinically and conduct appraisals as necessary.

8. Assist the Charge Nurse with managing staff attendance and HR processes when required.

Person Specification Qualifications and Experience Essential Criteria
  • Registered Nurse qualification
  • Recent experience in an acute hospital setting
  • Proven ability to prioritize and manage workload effectively
  • Strong written and verbal communication skills; proficient in IT
  • Flexibility to meet service demands across various locations
  • Demonstrated ability to work collaboratively within a team
Desirable Criteria
  • Teaching or assessing qualification
  • Experience in endoscopy
  • Completion of post-registration endoscopy courses
  • Skills in auditing
  • Experience in managing staff attendance
  • Proven effectiveness in team collaboration
  • Knowledge of HR management