Service Design
2 months ago
Service Design & Transition Manager
Location: Preston, Frimley, or Filton
Hybrid and flexible working arrangements available
Salary: Circa £55,000 depending on experience
Responsibilities:
- Conduct operational readiness reviews before project golive
- Design Services for optimal availability and positive User Experiences
- Create Service Design Packs and implement Service Transition Plans
- Deliver Service Design for multiple projects within a programme
- Coordinate transition activities between project managers, programme leads, and customers
Requirements:
Essential:
- IT Service Management and Service Transition Management knowledge
- ITIL / Six Sigma qualifications desirable
- Understanding of Service Design principles
- Ability to engage with stakeholders and produce quality documentation
Benefits:
- Competitive pension scheme and annual leave allowance
- Company contributed Share Incentive Plan
- Additional benefits such as flexible working and employee assistance programme
The Service Operations team:
- Professional and dynamic team going through sustained growth
- Autonomy and flexibility encouraged to foster creativity and innovation
About the Company:
- Inclusive culture that values diversity and rewards integrity
- Empowers employees to fulfill their potential
- Encourages candidates from underrepresented sections of the community
- Recruitment processes designed to be inclusive
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