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Service Advisor

2 months ago

Glasgow, Glasgow City, United Kingdom Lookers Full time

Service Advisor Opportunity

We are seeking a skilled Service Advisor to join our Aftersales Team at Lookers North Land Rover. As a Service Advisor, you will play a crucial role in delivering exceptional customer service and ensuring the smooth operation of our service department.

Key Responsibilities:

  • Booking and managing service appointments, MOTs, and repair work for our customers
  • Providing expert advice on warranty cover and recommending additional parts and accessories to enhance the customer experience
  • Liaising with the Aftersales department to schedule appointments and manage workload
  • Managing a high volume of customer interactions, including telephone calls and online booking queries
  • Communicating effectively with customers regarding turnaround times and ensuring seamless communication throughout the service process
  • Maintaining accurate customer records and updating systems as necessary

Requirements:

We are looking for a highly motivated and customer-focused individual with excellent communication skills and the ability to explain technical information in a clear and concise manner. Previous experience using Kerridge/ADP or similar dealer systems is advantageous. As a team player, you will be able to work independently and use your initiative to deliver exceptional results.

About Us:

Lookers North Land Rover is a leading dealership in the automotive industry, committed to delivering exceptional customer service and providing a first-class experience for our customers. We offer on-going training and development opportunities to ensure our team members have the skills and knowledge to succeed in their roles.