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Service Advisor

1 month ago

Glasgow, Glasgow City, United Kingdom Lookers Full time

About the Role

Glasgow Audi is seeking a dedicated Service Advisor to join our Aftersales Team, working closely with Service Advisors, Vehicle Technicians, and our Service Manager, Stephen Cane.

As a Service Advisor at Audi, you will benefit from continuous training opportunities and learning from one of the best in the industry. This is a truly exciting opportunity with potential for progression within Lookers.

Key Responsibilities

  • Booking MOTs, services, and other repair work for customers
  • Advising customers on warranty cover and upselling additional parts/accessories
  • Liaising with the Aftersales department to schedule appointments and manage workload
  • Managing a high-volume of customers daily, including telephone calls and online booking queries
  • Informing customers of turnaround times and ensuring effective communication throughout the service process
  • Maintaining accurate customer records and updating systems as necessary

Requirements

We are looking for a Service Advisor with excellent communication skills, a warm personality, and a passion for delivering a first-class customer experience. Previous experience using Kerridge/ADP is an advantage, as well as knowledge of other essential dealer systems.

You will be a great team player, able to work independently and use your own initiative. If you have worked in a similar role within the automotive industry and have a passion for customer service and cars, we want to hear from you.