Night Receptionist
7 days ago
We are seeking a highly skilled and experienced Night Receptionist to join our Front Office team at The Langham, London. As a Night Receptionist, you will be responsible for ensuring that all guests receive a seamless and personalized check-in, rooming, and check-out experience.
Key Responsibilities- Deliver exceptional customer service to guests, responding to their queries and concerns in a timely and professional manner.
- Manage the front desk operations, including handling guest arrivals, departures, and room assignments.
- Process guest payments, handle cash and credit transactions, and maintain accurate records.
- Collaborate with the Night Manager to resolve guest complaints and concerns.
- Stay up-to-date with hotel policies, procedures, and services to provide guests with accurate information.
- Previous experience in a similar role or an operational and guest-facing role in a hospitality environment.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
- Strong attention to detail and organizational skills, with the ability to multitask and prioritize tasks.
- Ability to work under pressure and maintain a calm and professional demeanor in a fast-paced environment.
- Impeccable personal presentation and a strong commitment to providing exceptional customer service.
- A competitive salary and benefits package, including paid overtime, discretionary service charge, and 28 days of holiday (inclusive of Bank Holidays).
- Access to a range of employee benefits, including a company pension plan, life insurance, and discounts on hotel stays and spa treatments.
- Opportunities for career development and advancement within the hotel.
- A dynamic and supportive work environment, with a focus on teamwork and collaboration.
The Langham, London is a 5-star hotel located in the heart of the city. We are committed to providing exceptional service and creating memorable experiences for our guests. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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