Public Service Enquiry Officer

4 weeks ago


Fareham, Hampshire, United Kingdom Hampshire and Isle of Wight Constabulary Full time

Job Overview

Location: Fareham Police Station

Working Hours: 37 hours per week on a shift basis – refer to the attached information sheet for the shift pattern details.

Compensation: Scale 5, £27,789 - £29,874 annually. This role includes a 12.5% shift allowance and an additional 21.86 hours per month for weekend work.

Employment Type: Permanent

Role Summary

The Hampshire & Isle of Wight Constabulary is committed to enhancing community trust through fair, thorough, transparent, and ethical policing. Our mission is to ensure community safety by diligently pursuing offenders and prioritizing the needs of victims, all through outstanding local policing.

With a presence in 15 police stations across Hampshire and the Isle of Wight, our Front Counters team is dedicated to delivering exceptional service to the public and internal partners.

As a Police Contact Enquiry Officer, you will be tasked with providing a high-quality front counter service to the public.

Candidate Profile

We seek individuals who possess the following qualifications:

  • QCF Level 2 qualification or equivalent relevant experience.
  • Able to critically evaluate inquiries and collect information through direct interaction, follow-up calls, and electronic systems.
  • Possess a full UK driving license (pool cars available for travel to various locations within Hampshire and the Isle of Wight).
  • Demonstrated experience in a fast-paced customer service or public-facing role.
  • Proficient in both paper-based and electronic clerical tasks, including managing high volumes of diverse documentation.
  • Comfortable handling confidential and sensitive information.
  • Familiarity with Windows-based Microsoft software and competent in using IT equipment.


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