Customer Service Representative

2 days ago

Fareham, Hampshire, United Kingdom HSBC Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Consultant. As a key member of our Branch Customer Service Team, you will be the first point of contact for our customers, taking ownership of their individual needs and delivering an exceptional customer experience.

Key Responsibilities
  • Provide outstanding customer service, engaging in effective conversations, building strong connections, and showing empathy to our customers.
  • Take ownership of customer enquiries through to resolution, delivering a customer experience that exceeds expectations, and providing a personalized, friendly, and efficient service.
  • Identify customers who are in vulnerable situations and determine the best way to support them.
  • Help our customers with more complex banking needs to ensure they feel supported in their choices.
Requirements
  • Demonstrate excellent communication skills, enabling you to engage in effective conversations, build strong connections, and show empathy to our customers.
  • The ability to take ownership of customer enquiries through to resolution, you will pride yourself on delivering a customer experience that exceeds expectations, delivering a personalized, friendly & efficient service.
  • Be resilient to a continuous changing environment.
  • There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed.
Training and Development

You'll receive full training in-branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer.

Our Part-Time Customer Service Consultant training course is a total of 45 hours over a 3-week period between Monday to Friday. We recognize that this may not fit into your working pattern, however we can offer overtime or payment in lieu.

What You'll Get
  • Over six weeks' full time equivalent of holiday. This includes bank and public holidays with the option to buy more.
  • Perks at Work Benefit where you will be able to access to 30,000+ national & local employee discounts.
  • A market-leading employer Pension contribution
  • BUPA Healthcare
  • Life Assurance, equivalent to four times your annual salary
  • Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more.
  • Sharesave schemes – a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate.

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