Office Administrator
4 weeks ago
Ascenti provides a range of healthcare solutions for various providers, including both public and private sector organizations. This means that patients receive referrals for treatment from diverse sources, such as the NHS and private medical insurance firms.
In this role, your daily administrative tasks will be diverse and may involve direct interaction with both patients and clients, depending on the specific service and department you are supporting. As an Office Administrator, your primary responsibilities will encompass:
- Inputting patient referral data into Ascenti's IT workflow platform.
- Identifying referrals that need urgent attention or further evaluation.
- Assessing treatment reports prepared by therapists and healthcare professionals prior to forwarding them to clients.
- Managing correspondence, including sending letters and handling incoming and outgoing calls or emails with therapists, business clients, and public sector entities.
- Executing tasks on our workflow system according to client specifications.
- Addressing inquiries from our Physiotherapy team to ensure a smooth patient experience.
- Keeping clients informed about their patients' care through organized inbox management.
- Coordinating with third-party providers when in-house care is not feasible.
Work Environment and Benefits
You will enjoy a competitive salary, 25 days of annual leave in addition to public holidays, and a comprehensive loyalty-based benefits package. This includes membership in Vitality at Work, enhanced family leave, complimentary and discounted healthcare services, along with numerous other perks and rewards.
Ascenti's Customer Support Teams are dedicated to ongoing learning and career advancement, ensuring that you receive ample support and coaching in your role, with opportunities for personal development.
Our aim is to cultivate a workplace that fosters a sense of belonging for all. This commitment drives us to actively promote equal opportunities in all aspects of our operations, including recruitment.
Working Hours
As a full-time Office Administrator, you will be expected to work 37.5 hours per week, Monday through Friday, with a 30-minute lunch break. We are open to discussing your hours to establish a shift pattern that accommodates both your needs and those of the business.
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